Wellness Center Concierge, Residential

NOTE: This is a residential, seasonal (May - October) position. Before submitting your application, please read our Frequently Asked Questions. Omega Seasonal Staff Experience Omega's seasonal staff experience offers the unique opportunity for individuals to contribute professional skills and compassionate customer service while thriving in a vibrant learning-oriented environment. Contribute Meaningful Work - Join a team of people who are passionate about contributing to a meaningful cause. Learn and Grow - Enjoy access to specially designed Holistic Education Program classes, trainings, and events. Immerse in Nature - Explore Omega's beautiful 250-acre campus and amenities. Seasonal Staff Commitment We seek individuals who are committed to providing exemplary work in support of our mission, and who model our values - Holism, Community, Sustainability, Service, and Integrity. Seasonal staff members represent Omega as excellent stewards of professional and compassionate service. Each interaction with workshop participants, faculty and fellow staff members, creates the Omega experience. Job Description Wellness Concierge: non-exempt, full-time; on average 35 hours per week. Reports to Wellness Center Manager. Summary The Omega Wellness Center is Omega's campus 'spa', offering a variety (over 45) services, e.g. massage, shiatsu, reflexology, energy work, facials, shamanic healing, intuitive guidance, and astrology readings. We are a high-volume center that requires staff to be able to handle a fast-paced work environment - answering questions with confidence and skill, while doing so with grace and enthusiasm so that our guests feel cared for and nurtured along the way. The Wellness Concierge is a guest's first point of contact, and they help set the tone for a guest's Wellness Center experience. Wellness Concierge are expected to act as a consultant/'expert' in all services provided, and the skill set of each provider, to ensure the highest quality of customer care. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Knowledge of Wellness Center services, individual provider skill sets, hours of operation and Omega campus events. Ability to optimize the booking process by understanding guest type, workshop schedules, campus events and daily schedules, meal times and Wellness Center promotions. Proficient navigation of Cenium (booking software), credit card machines and phones Promoting multiple bookings and products to ensure a richer and more memorable guest experience Acknowledge, welcome and greet guests Anticipate and address guests' questions and concerns, using clear and precise communication, and possess a willingness to find the correct information when unsure of the correct answer Approach all encounters in a friendly, warm and professional manner Daily tasks: checking in guests, managing guest flow in waiting area(s), calling guest no-shows, monitoring Wellness Center email inbox, cleaning, folding linens, etc. Uphold all Wellness Center policies and procedures, including cancellation policies Handle guest's private information with a high level of trust and confidentiality Receiving and noting any guest, or Provider, complaints and notifying a Manager when/if they occur Other duties as assigned by Supervisor Work Details This position functions in Omega's Wellness Center. This is a full-time position, 35 hours a week. Weekend and evening availability may be required. Physical Requirements Ability to frequently move items that weigh 20-50 pounds for various needs. Ability to remain in a stationary position 50% of the time. Ability to traverse a hilly campus in diverse weather conditions. Ability to position self to perform diverse job tasks as necessary. Ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations. Ability to work in a constant sate of alertness and safe manner. Ability to observe details at close range. Required Experience/Qualities Wellness Center/Spa experience preferred. Technical proficiency - comfortable using computers, proficient in Excel and Word and ability to learn complex software systems. Strong communication skills - able to clearly coney information verbally and/or in writing, actively listen and provide thoughtful responses. Attention to detail - fast learner, flexible, organized and able to multi-task in a demanding, fast-paced environment. Customer Service & Customer Experience Skills - possess a friendly, welcoming and approachable demeanor, showing empathy and remaining patient in stressful situations. Team collaboration - working well with others to ensure a seamless guest experience. Initiative - completing background tasks without being asked. Conflict Resolution Skills - capable of de-escalating situations and finding resolutions quickly. Comfort with and ability to complete cleaning tasks, e.g. trash removal, vacuuming, folding linens, etc. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice. Compensation Seasonal staff work full-time for six months, between early-May through late-October. Seasonal staff receive a compensation package that includes: Wage Indoor housing Three delicious meals per day in our mostly vegetarian Dining Hall Access to Omega's staff benefits This compensation package is at minimum equivalent to the New York State minimum wage. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Omega complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable New York State or local laws. Consistent with those requirements, Omega will reasonably accommodate qualified individuals with a disability if such accommodation would allow the individual to satisfactorily perform the essential functions of the job, unless doing so would create an undue hardship. Omega Institute for Holistic Studies, Inc. ("Omega") is an equal opportunity employer and complies with all applicable federal, New York State, and local laws. We celebrate diversity and are committed to creating an inclusive environment for all. As a community of learners, we are committed to putting our organizational aspirations into practice, as outlined in our Justice Equity Diversity Inclusion (JEDI) Statement. Omega strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of actual or perceived race; color; creed; age; religion; national origin; citizenship status; sex (including pregnancy, childbirth, and related medical conditions); gender (including gender identity); sexual orientation; disability; marital status; partnership status; familial status; status as a victim of domestic violence, stalking, or sex offenses; genetic predisposition; veteran's status; military status; or any other basis protected under applicable federal, state, or local laws, regulations, or ordinances. All Omega employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.

Created: 2026-03-04