Support Engineer II

Overview TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. We are a community of 50 million who think-and feel-differently about investing. Together, we're changing the way the world invests. Since our founding in 1975, helping investors achieve their goals has been our main reason for existence. At Client, we're built differently. Our client is investor-owned, meaning that we're owned by our funds, which are owned by our fund shareholder clients. Therefore, your success adds to ours, so you're surrounded by people who care about the same things. With no other parties to answer to, we make decisions-including keeping investing costs as low as possible-with your needs in mind. Because of our unique structure, your goals align with our goals. Position: Support Engineer II Location: Lexington, KY 40511 Duration: 6 Months Job Type: Temporary Assignment Work Type: Onsite Job Description This position is responsible for the installation, maintenance and troubleshooting of desktop computers, peripherals, software and related systems. Responsibilities include the timely resolution of issues affecting hardware, software and user permissions, as well as routine hardware maintenance. Detailed knowledge of basic computer concepts, PC hardware and software troubleshooting, and workstation (desktop/laptop) hardware. Experience supporting Windows XP/7 and Server operating systems in a managed desktop environment. Solid knowledge of networks including Ethernet, TCP/IP, and Windows Server networking. Self motivated with the ability to work independently with minimal supervision. Ability to maintain Customer Focus, stay motivated and be proactive. Insist on the highest standards from self and others. Good verbal and written communication skills. Good attention to detail and organizational skills. Internal Team interactions: Self motivated with the ability to work independently with minimal supervision. Ability to maintain Customer Focus, stay motivated and be proactive. Work environment: Weekly Status/Staff Meeting Updates (JIRA, Confluence) If there are any escalations, this may be a daily update, depending upon urgency. Candidate Requirements: Must Have Hard Skills Problem-solving across hardware, software, mechanical, and electrical domains Understanding of test systems, identify failure modes, determine root causes Collaborate on test requirements for new product launches Must be able to safely lift up to 50 lbs. Nice to haves Experience supporting Macintosh OS X (10.4 & upwards) desirable. Basic working knowledge of Linux/UNIX systems (Red Hat preferable) at a user level. Microsoft MCSA/MCSE desirable. Leadership Principles Insist on the highest standards from self and others. Deep Dive3. Deliver Results4. Ownership Years of Experience: 3-6 years relevant work experience. Performance Indicators Response Times for escalations / impact issues Degree/ Certification Requirements BS Degree in computer science or combination of education and relevant experience. Additional vendor administrator level certifications preferred, especially Apple ACMT/ACSP and Cisco CCNA TekWissen® Group is an equal opportunity employer supporting workforce diversity.

Created: 2026-03-04