ServiceNow Data Analyst

Job DescriptionServiceNow Data Analyst Charlotte, NC 12 Months Contract Pay: $48 per hour.Job Summary We are seeking a detail-oriented CMDB / ServiceNow Analyst to support configuration data quality, CI relationship management, and operational data governance initiatives. This role will partner cross-functionally with IT, asset management, and operational teams to ensure accurate CMDB data, support lifecycle remediation activities, and maintain documentation and knowledge repositories. The ideal candidate will have hands-on ServiceNow CMDB experience, strong analytical skills, and the ability to support or lead operational initiatives. Key Responsibilities Maintain and improve ServiceNow CMDB data quality, including CI relationship validation and governance. Support and participate in CSDM alignment and implementation activities. Perform metadata ownership review and certification support. Maintain and update knowledge base articles, documentation, and internal wiki resources. Support Application Lifecycle Management (ALM) activities including Sunrise/Sunset tracking and remediation. Assist with operational data remediation initiatives and continuous improvement efforts. Support or lead operational and data governance projects. Collaborate with cross-functional teams including IT Operations, Asset Management, and Data Governance. Support dashboard reporting and data analysis (Power BI experience is a plus). Required Qualifications Hands-on experience working with ServiceNow CMDB Experience supporting CI data quality and relationship mapping Familiarity with Common Service Data Model (CSDM) Experience supporting metadata certification and data ownership processes Experience supporting ALM lifecycle activities Strong analytical and problem-solving skills Strong attention to detail Strong cross-functional collaboration skills Strong verbal and written communication skills Required Skills & Experience Core Experience 5+ years of relevant IT, CMDB, or data analyst experience ServiceNow CMDB administration or support experience Operational process and remediation support experience Technical Skills Microsoft Office (Word, Excel, PowerPoint) - 4-6 years Agile Methodologies - 1-2 years ALM (Application Lifecycle Management) - 2-4 years Data Management / Data Analysis - 2-4 years Data Governance Concepts - 1-2 years Data Integrity / Data Lineage - 1-2 years Jira / Confluence - 1-2 years

Created: 2026-03-04