Director of Advising and Student Support

Salary: $50,525.00 - $74,694.00 Annually Location : Wilson, NC Job Type: Full-Time Job Number: 2025-34 Division: Student Development Opening Date: 10/15/2025 Job Summary Under the direction of the Associate Vice President of Enrollment Services/Registrar, the Director of Advising and Student Support provides oversight and direction for advising, accessibility services, student support, and engagement for curriculum students. This position includes supervisory responsibility for the Accessibility Services Coordinator/Counselor, Outreach and Engagement Coordinator, and Student Success Advisor. Essential Duties and Responsibilities Supervises the Accessibility Services Coordinator/Counselor and the Outreach & Engagement Coordinator, which includes planning and goal setting, accountability, and evaluation. Establishes effective onboarding and advising practices to promote student success. Manages student support functions and processes for Wolf Tracks (Aviso) early alert system. Develops and maintains the Advising Manual to facilitate consistent advising practices. Conducts advisor training for counselors, coordinators, and faculty advisors. Coordinates the development and delivery of new Student Orientation. Works collaboratively to develop and update content for ACA 111 and ACA 122. Supports the coordination and delivery of accessibility services and ADA accommodations. Evaluates transfer credit as needed. Assists with registration of special credit students. Reviews and approves forms, templates, and general correspondence related to areas of supervision. Leads the delivery of student support programs, services, and resources, including the Food Pantry, Student Government Association, career services, and other engagement activities. Collaborates with other units of the college to develop and implement strategic enrollment growth strategies. Utilizes institutional data to support effective practices in each area of responsibility. Provides guidance for the administration of cost centers, and facilitates budget projections based on current and historical data. Serves on institutional committees as appointed. Performs other duties as assigned. Qualifications Knowledge of: NCCCS policies and procedures related to admissions and enrollment College policies and procedures State and federal policies and requirements for ADA compliance Best practices for advising, retention, and student success Statistical methods as applied to the work of this position Family Educational Rights and Privacy Act (FERPA) Ability to: Communicate effectively (verbally and in writing) in a variety of settings, with people from diverse backgrounds, educational levels, and age groups. Operate a PC, mobile devices, and related software. Use Microsoft Office (word processing, database, presentation, spreadsheets) and relevant applications or internet-based platforms. Synthesize information and demonstrate analytical skills in reaching sound conclusions. Establish and maintain effective working relationships with students, faculty, administrators, coworkers, and the public. Prioritize and complete projects and tasks with attention to detail and accuracy. College-wide Expectations WCC places a high value on creating an engaged, collaborative campus environment; therefore, employees are required to complete their work hours in person on WCC's campus. By working on campus and in person, employees have greater opportunities to engage with students and co-workers, attend on-site meetings and presentations, recruit students, and support local business and industry partners. Education and/or Experience Any combination of education and experience that demonstrates possession of the requisite knowledge, skill and abilities. A typical way to obtain these would be: Master's Degree in Counseling, Higher Ed Administration, Human Services, or related field. One - Three years of experience in student development or related area of higher education. One - Three years of experience in a supervisory capacity. Unofficial transcripts must be included with your online application before submission or sent directly to Human Resources immediately after applying. Failure to provide transcripts may result in your application not being fully considered. Wilson Community College is an Equal Opportunity Employer. In accordance with the ADA, if you require a reasonable accommodation to apply for this position, please notify the Human Resources Office. Why Join Wilson Community College? At Wilson Community College, we believe in the power of community, education, and excellence. You'll work in a supportive, mission-driven environment that values integrity, innovation, and collaboration. We offer competitive compensation, state benefits, and opportunities for professional growth. LONGEVITY Longevity is a yearly lump-sum payment you receive after working 10 years: Years of Service Longevity Rate Less than 10 0% of Salary 10 but less than 15 1.5% of Salary 15 but less than 20 2.25% of Salary 20 but less than 25 3.25% of Salary 25 or More 4.5% of Salary ANNUAL LEAVE Years of Service Hours Earned Mo Less than 5 9.33 Hours 5 but less than 10 11.33 Hours 10 but less than 15 13.33 Hours 15 but less than 20 15.33 Hours 20 or more years 17.33 Hours You can carry up to 240 hours over every year. The rollover occurs in June of each year. SICK LEAVE You earn 12 days per year (8 hours per month). This leave can accumulate indefinitely. When you retire, available sick hours will convert to creditable service with the Retirement System. HOLIDAYS New Years M.L. King, Jr. Day Good Friday Memorial Day Independence Day Labor Day Veteran's Day (may be taken at Winter Break) Thanksgiving (2 days) Winter Break The sum of all paid holidays will not exceed 12 days. Employees may be required to take paid leave or leave without pay for days other than the 12 specified holidays. HEALTH INSURANCE You may join the State Health Plan. There is an employee contribution to the State Health Plan; however, the State pays a portion of the monthly premium as well. Dependents may also be covered. You may elect 70/30 coverage or 80/20 coverage. Upon retirement, coverage may continue; however, it depends on the conditions under which you retire. It should be noted that insurance premiums are expensive, and rates/coverage may change annually. Open enrollment allows for changes to be made to your health coverage, and it is usually conducted in October each year. RETIREMENT Teachers' and State Employees' Retirement System (TSERS) Six percent of your gross salary as pre-taxed dollars goes into your retirement account monthly. A death benefit of one time's your annual salary (minimum $25,000 and maximum $50,000) is provided to you once you have been in the system for one year. Once you have completed five years in the system, you are considered to be vested. Unreduced Retirement Benefits are available as follow: Age 65 with 5 years of service Age 60 with 25 years of service Any age with 30 years of service Disability Income Plan: Is provided through TSERS. The plan provides short-term benefits after one year in the system. After a sixty-day waiting period, the plan pays 50% of your salary and longevity up to $3,000 per month for one year. It also provides long-term benefits after you are vested (5 years in the system). The plans pays 65% of your salary and longevity, up to $3900 per month until the disability ends. Long-term benefits include health coverage and the death benefit. Payments will be reduced if you are receiving social security disability benefits or workers compensation benefits. WORKERS COMPENSATION Upon an accidental injury on the job, you will be covered by Workers Compensation. You should notify your supervisor and Human Resources immediately when an accident or injury on the job occurs. OPTIONAL BENEFITS 401(K), 457 529 College Tuition Plan NC Flex Benefits Colonial Life FREE TUITON Full-time college employees may enroll in one curriculum or continuing education course per semester at the College without tuition or registration fee charges. PERSONAL OBSERVANCE DAY Eligible employees may receive 8 hours of paid leave on a single day of personal significance each calendar year. May include days of cultural and/or religious importance, but it is not limited to those. It may be any day that is significant to the eligible employee. FOUNDATION YMCA OF WILSON Full-time Wilson Community College employees are eligible for a corporate discount with the Foundation YMCA of Wilson.

Created: 2026-03-04