Senior Operational Effect Analyst - Patient Access ...

Definitions This role is an individual contributor, collaborating with Patient Access Leadership, initiating and coordinating efforts related to the Patient Access operational improvement strategy and overall revenue cycle optimization road maps. Frequently collaborates with both Epic and non-Epic analysts, along with various departmental stakeholders, around assigned initiatives. Responsible for the research and understanding of all front end and related revenue cycle workflows, in order to facilitate effective operational concept, build and design, analysis and coordination of operational improvement opportunities efforts, dashboard, scorecard and other reporting, productivity and outcomes optimization. He she performs operational research and root-cause investigations, collaborating with key stakeholders, in the development and progressive execution of operational changes, to improve performance and foster ownership towards an optimal patient experience. utilizing adequate review and use of industry best practices and benchmarks. The Senior Operational Effectiveness Analyst will coordinate and serve as the primary operational subject matter expert on standard workflow, tools and related third-party software system functionality within Patient Access Services. Required Knowledge & Skills Education: High School Diploma or GED Experience: Three years of related experience. Requires working knowledge of specialized practices, equipment, and procedures. Licenses and Certifications SEE LICENSE|CERTIFICATION REQUIREMENTS Supervision This position carries out no supervisory responsibilities. Reports to the System Director of Patient Access. Qualifications Ability to lead and facilitate multiple initiatives and projects simultaneously, with frequent independent thought and analysis, with little supervision. Critical thinker with the ability to proactively seek solutions and validate potential outcomes. In depth understanding of PAS related EHR functionality and its impact & foundational integrational potential with other systems. Extensive knowledge of revenue cycle to include the operational relationships between Patient Access sub departments, Patient Financial Services, clinical areas and referring physician organizations. preferred. Hospital call experience preferred but not required. College Degree Preferred but not required. Revenue Cycle Certification (HFMA CRCR) within 1 year of employment. Statement Of Employment Philosophy Being a part of Tanner Health System is more than a job, it is a promise we make to treat every patient with exceptional service every time they walk through our doors. Service excellence is the foundation of our organizational culture and the expectations we all set for each other, our patients, physicians and our community. All employees agree to abide by a set of service standards. These standards are the promise we make to provide the best care possible, and represent our beliefs, values and who we strive to become. We each commit to making Tanner Health System a great place for our employees to work, for patients to receive care and for physicians to practice medicine. Functions Area of Responsibilities Coordinates & supports process improvement through research, analysis, monitoring and reporting, to identify process or operational inefficiencies relative to WQ and referral resolution rates, call center throughput and end user effectiveness. Performs end user shadowing where necessary. Consistently collaborates with Patient Access leadership, to assess current workflows and determine required revisions, optimizations, upgrades, or new workflows that will maximize outcomes. Presents assessments and recommendations in appropriate ways, for all levels of stakeholders -- leadership and front-line staff. Partners with Patient Access leaders and work teams, to develop goals and deliverables of identified initiatives and ensures timely execution, transition & progress reporting, as assigned. Assists in development of education and ongoing training materials for new initiatives and workflow changes, through collaboration with the departmental quality coordinator, Epic PTs, stakeholders, and Patient Access leadership. Serves as the Patient Access subject matter expert on scheduling template build and utilization. Collaborates with diagnostic service departments, communicating scheduling obstacles and suggesting template revisions to maximize patient experience. Leads the internal template optimization initiatives. Proactively communicates identified deficits and problems to Manager Director, with recommended solutions for improvement. Maintains current technical & operational knowledge base, so as to troubleshoot or test workflows, guide internal and external customers, regarding Patient Access functions and process optimization. Proactively seeks and enhances EHR education relative to workflow builds, user best practices and new functionality upgrade availability. Prepares project requests for leadership approval, to include identification of process & system impacts changes and defining resource needs. Assists with prioritization and submission through the required avenues of review and approval. Collaborates with assigned project managers and leadership, to define timelines and collaborative update meetings. Coordinates open IT tickets around operational workflows in assigned area and ensures timely progress to resolution. Leads or participates in special projects and assignments as assigned, to include. Builds and coordinates call center telephony campaigns relative to scheduling or pre-registration initiatives. Serves as primary subject matter expert and resource to staff members and internal customers. Serves as contact for third party vendors, relative to call center ad on software i.e., phone recording etc. Works independently with little supervision and seeks guidance as needed, to clarify assignments or request for information. Makes logical correlations between data points to determine if analysis is accurate. Acts intuitively and problem solves in anticipation of customer requests. Compliance Statement Employee performs within the prescribed limits of Tanner Health System's Ethics and Compliance program. Is responsible to detect, observe, and report compliance variances to their immediate supervisor, the Compliance Officer, or the Hotline. Required Knowledge & Skills Education: High School Diploma or GED Experience: Three years of related experience. Requires working knowledge of specialized practices, equipment, and procedures. Licenses and Certifications SEE LICENSE|CERTIFICATION REQUIREMENTS Supervision This position carries out no supervisory responsibilities. Reports to the System Director of Patient Access. Qualifications Ability to lead and facilitate multiple initiatives and projects simultaneously, with frequent independent thought and analysis, with little supervision. Critical thinker with the ability to proactively seek solutions and validate potential outcomes. In depth understanding of PAS related EHR functionality and its impact & foundational integrational potential with other systems. Extensive knowledge of revenue cycle to include the operational relationships between Patient Access sub departments, Patient Financial Services, clinical areas and referring physician organizations. preferred. Hospital call experience preferred but not required. College Degree Preferred but not required. Revenue Cycle Certification (HFMA CRCR) within 1 year of employment. Definitions This role is an individual contributor, collaborating with Patient Access Leadership, initiating and coordinating efforts related to the Patient Access Pre-services Call Center strategy and overall revenue cycle optimization road maps. Frequently collaborates with both Epic and non-Epic analysts, along with various departmental stakeholders, around assigned initiatives. Responsible for the research and understanding of all Preservice Call Center workflows, in order to facilitate effective operational concept, build and design, analysis and coordination of operational improvement opportunities efforts, dashboard, scorecard and other reporting, productivity and outcomes optimization. He she performs operational research and root-cause investigations, collaborating with key stakeholders, in the development and progressive execution of operational changes, to improve performance and foster ownership towards an optimal patient experience. utilizing adequate review and use of industry best practices and benchmarks. The Senior Operational Effectiveness Analyst will coordinate and serve as the primary operational subject matter expert on call center tools and related third-party software system functionality within Patient Access Services. Position Responsibilities Contact with Others: Performance of job requires contact with others where team work is essential, requiring tact in order to obtain cooperation. Contacts may be outside of the organization also. Effect of Error: Probable error usually detected in succeeding operations and generally confined to a single department or phase of organization activities. Practically all work is subject to verification or check. Occasional work with some confidential data where the effect of any disclosure would be negligible or where the full import is not apparent in the routines performed. People Management Responsibilities Supervisory Responsibility: Occasionally uses assistance of aide or helper in performance of task Work Environment/Physical Effort Mental Demands: Work involves a variety of complex problems to be solved under general organization policies. Ingenuity and judgment are required to review facts, plan work, estimate costs, and deal with factors not easily evaluated, interpret results, draw conclusions, and take or recommend action. Solutions to problems often require coordination with other departments. Working Conditions: Generally pleasant working conditions/normal office environment. Working Conditions Aspects for Immunizations Performs tasks involving contact with blood, blood-contaminated body fluids, other body fluids, or sharps (needles): No Directly works with Patients less than 12 months of age: No Physical Effort: Minimum physical effort - Physical demands encountered are those of a typical office job. Physical Aspects Bending: Occasional = 1% - 33% of the time Typing: Frequent = 34% - 66% of the time Manual Dexterity -- picking, pinching with fingers etc.: Frequent = 34% - 66% of the time Feeling (Touch) -- determining temperature, texture, by touching: Occasional = 1% - 33% of the time Hearing: Constant = 67% - 100% of the time. Reaching -- above shoulder: Occasional = 1% - 33% of the time Reaching -- below shoulder: Occasional = 1% - 33% of the time Visual: Constant = 67% - 100% of the time. Color Vision: Frequent = 34% - 66% of the time Speaking: Constant = 67% - 100% of the time. Standing: Occasional = 1% - 33% of the time Balancing: Occasional = 1% - 33% of the time Walking: Occasional = 1% - 33% of the time Crawling: Not required Running - in response to an emergency: Not required Lifting up to 25 lbs.: Occasional = 1% - 33% of the time Lifting 25 to 60 lbs.: Not required Lifting over 60 lbs.: Not required Handling -- seizing, holding, grasping: Occasional = 1% - 33% of the time Carrying: Occasional = 1% - 33% of the time Climbing: Not required Kneeling: Occasional = 1% - 33% of the time Squatting: Occasional = 1% - 33% of the time Tasting: Not required Smelling: Occasional = 1% - 33% of the time Driving -- Utility vehicles such as golf carts, Gators, ATV, riding lawnmowers, skid steer, aerial lift: Not required Driving -- Class C vehicles: Not required Driving -- CDL class vehicles: Not required N95 Respirator usage (PPE): Not required Hazmat suit usage (PPE): Not required Pushing/Pulling -- up to 25 lbs.: Occasional = 1% - 33% of the time Pushing/Pulling -- 25 to 60 lbs.: Occasional = 1% - 33% of the time Pushing/Pulling -- over 60 lbs. : Not required

Created: 2026-03-04