Director Franchise Consultant

Benefits:401(k)401(k) matchingCompany partiesCompetitive salaryDental insuranceEmployee discountsFree food & snacksHealth insuranceOpportunity for advancementPaid time offTraining & developmentTuition assistanceVision insuranceWellness resourcesFully onsite in Deerfield Beach, FLThis is a high-impact, franchise-facing role responsible for owning franchisee communication, site matching support, and cross-functional coordination from agreement signing through center opening. The Director, Franchise Engagement acts as the central point of contact between franchisees and internal Real Estate, Development, Construction, Operations, Legal, and Finance teams—keeping projects moving and franchisees confident throughout long development timelines.This role is ideal for someone who thrives in high-volume communication, structured execution, and complex pipelines. You’ll balance relationship management with disciplined tracking, clear updates, and operational follow-through.Key Responsibilities Franchisee Communication & EngagementServe as the primary point of contact for franchisees throughout the development lifecycleManage a high volume of emails and scheduled calls with timely, accurate updatesCommunicate site availability, development milestones, timelines, and next stepsGuide franchisees through site evaluation, demos, and selection decisionsAlign site opportunities with franchisee goals and market preferencesSite Matching & Development CoordinationCoordinate site matching and unmatching requests across internal teamsManage franchisee communication related to refunds, requirements, and timelinesTrack site and pre-construction milestones and relay broker and development updatesPipeline Tracking & Sales SupportMaintain internal development and site tracking toolsMonitor pipeline movement and identify risks or bottlenecks earlyReview franchisee-submitted sites and coordinate evaluations with brokers or internal partnersOnboarding & Systems ManagementConduct initial franchisee onboarding and system setupMaintain accurate franchisee records, notes, and communication logsCoordinate handoffs to the New Center Opening (NCO) teamTrack center transitions and development status for internal visibilityCross-Functional Collaboration & Process ImprovementPartner closely with Real Estate, Construction, Operations, Marketing, Legal, and FinanceAlign franchisee communications to real internal timelinesIdentify opportunities to improve workflows, tools, and franchisee experienceSuccess Looks LikeFranchisees feel informed, supported, and confident throughout developmentInternal teams have clear visibility into site status and pipeline movementRisks and delays are identified early and escalated appropriatelyDevelopment projects move forward with fewer surprisesQualificationsBachelor’s degree in Business, Real Estate, Project Management, or related field7+ years of experience in franchise development, real estate, project management, or client-facing rolesExperience in franchise, multi-unit, retail, or hospitality environments preferredProven ability to manage high-volume stakeholder communicationStrong organizational skills with experience using CRM or project management tools (Monday.com preferred)Comfortable navigating complex workflows and sensitive franchisee conversationsCore SkillsFranchisee relationship managementCross-functional coordinationPipeline and process managementClear written and verbal communicationExpectation setting and conflict management

Created: 2026-03-04