Service Request Specialist

Team members working in this role will need to display the flexibility to work in two or more work locations and in two or more department roles as assigned by leadership. Department roles included in this job description are Environmental Services Tech, Nutrition Services Tech, Patient Transport, and Supply Chain Material Coordinator and Receptionist. Position to be defined by the department as needed. Based on the assignment, individual must meet the specific requirements of the job profile they are fulfilling.Maintains shift accountability for Support Services team member job duties in a cost effective and efficient manner.Assists the leader in coordinating and facilitating the daily operations. Addresses any concerns or issues pertaining to customer and employee relations. Responsible for making sure all daily tasks are completed. Responsible for conducting quality audit inspections with employees. Assists the team in training, scheduling, and workflow. Directs and maintains accountability for complex, multi-faceted programs.Provides administrative support through the appropriate use of software and/or other tools. Acts as a subject matter expert and resource for others on the team.Essential Functions• Acts as initial contact point for incoming requests for service or maintenance related to hospital facilities and equipment.• Receives requests from external customers and internal employees via telephone, voicemail, fax and e-mail.• Gathers information to assess customer’s need, prioritizes the reported problem, and enters request into work order system.• Creates accurate work orders and routes to appropriate shop or department in a timely manner.• Answers customer questions regarding status of work orders.• Issues specialty work orders (Shutdowns, RSI, SMAP, Move) Contacts outside vendors for service requests on equipment covered by service contracts.• Consistently uses tools and equipment appropriately on the job. • Maintains and contributes to a safe work environment.Qualifications Required High School Diploma or equivalent Preferred Associate's Degree or equivalent 1 year of relevant experience Customer service and/or other related experience Preferred 2 years of relevant experience Included job profile tasks and/or other related experience Required 1 year of relevant experience Leadership Preferred CRT-Basic Life Support (BLS) - AHA American Heart Association Patient Transport 90 Days required Or CRT-Basic Life Support (BLS) - ARC American Red Cross Patient Transport 90 Days required CRT-Basic Life Support Instructor (BLS INSTR) - AHA American Heart Association Patient Transport 90 Days preferred Or CRT-Basic Life Support Instructor (BLS INSTR) - ARC American Red Cross Patient Transport 90 Days preferred CRT-EPIC Credentialed Trainer - UNKNOWN Unknown Patient Transport Upon Hire preferred CRT-ServSafe Allergen - NRA National Restaurant Association Nutrition Services 90 Days preferred CRT-ServSafe Manager - NRA National Restaurant Association Nutrition Services 90 Days preferred CRT-Health Care Environmental Services Technician (CHEST) - AHE Association for the Healthcare Environment Environmental Services 1 Year preferred CRT-ServSafe Handler - NRA National Restaurant Association Nutrition Services 90 Days preferred How Corewell Health cares for you Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here (. On-demand pay program powered by Payactiv Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more! Optional identity theft protection, home and auto insurance, pet insurance Traditional and Roth retirement options with service contribution and match savings Eligibility for benefits is determined by employment type and status Primary LocationSITE - Corewell Health Southfield Center - 26901 Beaumont BlvdDepartment NamePatient Transport - Royal Oak HospEmployment TypePart timeShiftEvening (United States of America)Weekly Scheduled Hours20Hours of Work3 p.m. to 11:30 p.m.Days WorkedVariableWeekend FrequencyEvery other weekendCURRENT COREWELL HEALTH TEAM MEMBERS – Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.You may request assistance in completing the application process by calling 616.486.7447.

Created: 2026-03-04