L3 Support Tech Deskside

ONLY W2 NO C2C L3 Support Tech Deskside Location: Buffalo, WV - Fully Onsite Contract Role Overview As an L3 Support Technician, you will provide high-level technical expertise in a complex manufacturing environment. You will be responsible for supporting enterprise automation efforts, integrating robotics (AMR/AGV/VGV) with IT infrastructure, and maintaining critical server and network operations. Key Responsibilities Infrastructure & Network Ops: Perform /"Smart Hands/" support for servers and network hardware. Conduct wireless audits, manage switch installations, and monitor infrastructure health via PRTG, DNAC, and Nagios. Automation & Robotics: Evaluate and implement robotics technologies; maintain integrations between autonomous vehicles and 3rd-party Fleet Management systems. Maintenance & Facilities: Manage telecom room inspections, power/HVAC preventative maintenance coordination, and execute /"hot swap/" operations on mission-critical equipment. Escalation Support: Act as the primary escalation point for L2 technicians and production teams. Lead troubleshooting for high-priority incidents (P1-P3). Vendor & Project Management: Escort and coordinate with external vendors; support site-wide infrastructure refreshes, server rack configurations, and plant shutdown activities. On-Call: Participate in a rotation to monitor system alerts and provide emergency onsite support for production-critical issues. Top Requirements Advanced Technical Support: Strong proficiency in Windows/Linux OS and end-user device support. Networking Expertise: Deep understanding of the OSI model, TCP/IP protocols, and network administration. Infrastructure Skills: Experience with server hardware, data center maintenance, and cabling (network drops/power). Analytical Problem Solving: Ability to diagnose complex issues across networking and infrastructure layers. Communication: Strong verbal and written skills for documenting standard work and coordinating with senior analysts.

Created: 2026-03-04