Scheduling Coordinator

Bath Fitter / Kitchen Saver is a premier remodeling company that specializes in solutions that make a major improvement in people's lives and homes faster and for less cost than traditional methods. As a leader in the industry, we are continuously looking for ways to expand and improve. Join a LOCAL, PROGRESSIVE industry leader in home remodeling seeking a strong customer service oriented individual to join our Customer Care Team as a Project Coordinator. Our unique products remain in high-demand and our organization has continued to expand despite the economic climate. This is a full time, entry level position, offering a competitive training wage and excellent growth opportunity. Onsite training provided. The Project Coordinator primary purpose is to support the customer and the business through the post-sale and installation process. POSITION SUMMARY: The primary function of this position is to support customers and the company through the post-sale and installation process. The responsibilities of this position include coordinating with customers via voice and digital channels regarding scheduling of pre-installation reviews, installations, and service appointments. Requirements: Project professionalism and effectively promote company goals Adhere to the company's confidentiality agreement and employee handbook Exercise and enforce compliance to company Policies and procedures Demonstrate the understanding of the day-to-day operating requirements of the department ESSENTIAL FUNCTIONS: Schedule pre-installation reviews and post-installation service appointments with customers optimizing travel routes and schedules for field service personnel. Maintain open line of communication with Branch Administration and Production to ensure schedule optimization and for assistance with changes, technician availability, exceptional adjustments, customer escalations general questions. Ensure customers are informed throughout the scheduling process and resolves relevant customer issues as appropriate. Possess solid customer service and communication skills enabling focused call control, de-escalation when needed, rapport building, and an optimal customer experience. Maintains updates to departmental procedures as communicated through email, Teams, and team meetings. Adheres to timelines and deadlines as mandated by the daily operations of the business. Contributes to successful departmental accountability by meeting company adherence and KPI standards and maintaining best practices. Maintain positive working relationships with all internal business partners and external contacts. Performs other job-related duties as assigned to meet business needs. EDUCATION AND OTHER REQUIREMENTS: High School diploma or related experience and/or training; or equivalent combination of education and experience. Must be at least 18 years of age. Two year of similar administrative support experience; home improvement/construction industry experience a plus. CRM (Customer Record Management) experience a plus. ABILITIES AND PHYSICAL DEMANDS: Must be proficient in reading & writing using the English language. Must have the ability to follow written and verbal instructions. Must have the ability to work independently. Must be able to sit/stand for extended periods of time. Demonstrate competency with computers & other electronic office/business equipment. Must have a sense of urgency, and able to react quickly and decisively to the needs of the business. Customer-centric mindset. Demonstrated success in deadline-driven and high-pressure environment.

Created: 2026-03-04