End User Services Specialist

Job Title: End User Services Specialist Location: Chattanooga, TN 37402 Duration: 3 + Months (Possible Extension) Qualifications: All applicants should be aware that, as a federal contractor, the organization may be required to implement a COVID-19 vaccine mandate. Education & Experience: Associate's degree in Information Systems or a related field, or equivalent experience. Equivalent experience is defined as 2 years of professional experience. Minimum 2 years of experience in Information Technology. Skills & Certifications: Strong analytical and problem-solving skills with the ability to handle non-routine analytical tasks. Effective verbal and written communication skills. Strong interpersonal and organizational skills. Excellent time management skills. Job Profile Summary: Provides technical, operational, and administrative support for IT-related end-user provisioning and device support. Key Responsibilities: Perform manual installation of non-packaged software, including both purchased and internally developed applications. Ensure appropriate change management approvals are obtained prior to software deployment. Manage multiple assignments and issues in a fast-paced environment with shifting priorities, while keeping end users and management informed of progress. Deliver timely and effective technical support to end users by answering questions, troubleshooting issues, and assisting with hardware and corporate-standard software. Document technical issues and resolutions in accordance with incident and knowledge management standards.

Created: 2026-03-04