Analyst, Client Management CET

JOB SUMMARY The role is responsible for: Performing making activities across the Client Management processes and ensuring that client onboarding activities such as timely completion of Client Due Diligence (CDD) and first time right Delivering excellent service against agreed service standards, delivery standards, and minimal error rates as appropriate Providing insight and suggestions to improving processes, identifying opportunities to streamline and automate RESPONSIBILITIES Strategy Targeted Improvements Act as a service partner, work together with RMs, Product Sales, Operations and other key internal stakeholders to solve client issues and identify opportunities to improve overall service for the clients Ensure uniform approach towards the implementation of Client Management model in the country with a focus on service differentiation based on client tiering and value. Ensure that the model is scalable, best-in-class, client-focused and fit for purpose of client delight Deliver excellent service against agreed service standards, delivery standards, and minimal error rates as appropriate Automation and Streamlining Drive continuous improvement of the operational efficiency and effectiveness of processes to increase the consistency of systems and processes Adherence to changes in line with the Client Management destination model and DOIs Business Provide second level client support to resolve technical operating problems by conducting investigations, rectifying errors, including phone, email and on-site training and support Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters Develop and maintain rapport with business stakeholders e.g. Transaction Banking (TB) Implementation Managers, Product managers, Relationship managers as well as GBS Hub teams (cross functional) for superior onboarding and ongoing support to all clients Ensure alignment between CCIB business and Client Management with regular engagement regarding business priorities, issues, and address any gaps Adhere to first-time-right principles Provide insight and suggestions to improving processes, identifying opportunities to streamline and automate Undertake ad-hoc duties and when delegated by Line Manager and Country Client Management Head Processes Client Due Diligence (CDD) and Regulatory Onboarding Perform all relevant onboarding processes Creation of CDD for New Clients & Review of CDD for Existing Clients and perform regulatory onboarding (e.g. FATCA, CRS) activities Respond and clear queries from Checkers / Specialists / Business CRM on a timely manner Work in partnership with all relevant stakeholders effectively within the end-to-end CDD process Troubleshoot difficult cases with the relevant stakeholders. Proactively identify potential issues/ concerns and escalate to management for attention/ support. Generate daily / fortnightly / monthly reports for Senior Manager/ Business Head Scan, upload and correctly tag documents per global documentation standards Be the librarian & soft copy custodian for CDD related documents Ensure timely and quality delivery of cases assigned People & Talent Provide effective orientation /guidance to new Joiners on the banks policies/procedures/processes to ensure their successful assimilation into the team and the bank Develop and implement a personal learning plan with team manager to attain necessary competencies Successfully complete milestones as laid out in implemented personal learning plan Risk Management Awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role remit Comply with applicable Money Laundering Prevention Procedures and report any suspicious activity to the operational risk manager and Line Manager Ensure a clear and uniform approach towards implementation of the global operating model for all Client Management related processes, and adherence to DOIs Report any deviation (if any) to appropriate authorities and obtain proper dispensations Proactively manage risks and establish/monitor controls to improve the overall state of the risk management and operating framework Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters Governance Ensure strong due diligence on document safekeeping and data confidentiality Ensure correctness of documentation prior to any dispensation from the Bank Ensure compliance with the internal policies and credit policies, external policies, regulatory and statutory requirements Undertake periodic self-assessment on key controls to assess the proper functioning and adequacy of existing controls Highlight significant issues/errors to team leader Regulatory & Business Conduct Display exemplary conduct and live by the Groups Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Lead the Client Management Team to achieve the outcomes set out in the Banks Conduct Principles: Financial Crime Compliance; The Right Environment Ensure meeting BD local regulatory, legal and control requirements as part of Country Addendum or otherwise for the processes supported. Key Stakeholders Internal Client Management teams, including in-country CET Client Managers Client Management Enablement GBS Hub teams Account Opening Teams Front Office RMs Product Partners Client Lifecycle Design Management Teams Legal Credit & Risk teams Lending Documentation Unit Commodities Transaction Management Unit Operational Risk CFCR Other Responsibilities Embed Here for good and Groups brand and values in the Client Management Team Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures Qualifications Minimum Graduate Meticulous; able to work quickly and accurately A team player with good interpersonal skills Strong drive to deliver Problem solver; looks for solutions and finds ways to progress despite blockages Ability to work independently and able to cope with pressures from tight deadlines Good writing and presenting skills in English Role Specific Technical Competencies Manage Conduct Manage Risk Manage People Operational Process Management About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills,global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. #J-18808-Ljbffr

Created: 2026-03-04