Field Technician

Are you a hands-on IT professional who enjoys solving real-world business problems? Do you thrive in fast-paced environments where no two days are the same? SkyViewTek, a growing IT consulting firm serving small to mid-sized businesses across the Greater Philadelphia and tri-state area, is hiring a Level 2 Network Engineer. This is a highly client-facing, hands-on technical role. You’ll work directly with business clients, deploying devices, troubleshooting systems, strengthening cybersecurity, and ensuring infrastructure runs smoothly. If you’re looking for challenges, growth, and the opportunity to make a measurable impact, we’d love to meet you. This is a full-time, Monday–Friday (40 hours/week) position providing on-site and remote IT support to business clients. This role requires occasional local travel to client sites and to our Malvern, PA office. You will: • Respond to client tickets • Provide face-to-face and remote support • Track and document your time and work within our ERP/ticketing system (ConnectWise) • Embrace all things Microsoft. Important Requirements: • Must reside within 30 miles of Malvern, PA • Must have a reliable vehicle to transport equipment and travel to client locations • Must be able to lift up to 50 lbs • Must pass a background check and drug test • This is NOT a remote-only role Compensation • Salary Range: $50,000 - $60,000 • Paid Time Off • Matching IRA contribution • Health Insurance • Mileage Reimbursement Responsibilities: • Respond to IT support requests and provide timely solutions • Install, configure, maintain, and troubleshoot computer systems and software • Configure and deploy Windows 11 laptops/desktops and Microsoft Office • Set up new user accounts, reset passwords, and manage permissions • Manage tickets via monitoring dashboards (ConnectWise, Automate) • Maintain detailed daily time tracking for client tasks • Support and maintain cybersecurity tools and solutions • Ensure proper data security measures are implemented • Document technical processes and procedures and recommend improvements • Demonstrate initiative to learn new tools and take on new projects • Perform additional technical duties as assigned Qualifications: Level 2 – Network Engineer Requirements • Network architecture (TCP/IP, DHCP, DNS) • Server hardware & virtualization (HP, Dell, Hyper-V) • Active Directory, Azure, Domain Controllers • Microsoft Entra ID (Azure AD): users, groups, roles, conditional access, authentication policies • Integration of Entra ID with Microsoft 365, SharePoint, Teams, Intune, and third-party applications • OneDrive & SharePoint administration • SonicWall firewall configuration • Wireless Access Point (WAP) management • Backup technologies Required Qualifications • Hands-on experience with Microsoft Intune, AutoPilot, and Entra for deployment and troubleshooting is preferred • Strong face-to-face and phone-based customer support skills • Ability to manage and escalate tickets effectively • Experience with ConnectWise or other ticketing system (preferred but not required) • Familiarity with remote tools such as ScreenConnect or QuickAssist (preferred) • Associate's Degree (or higher) preferred but not required Compensation: $50,000 - $60,000• Respond to IT support requests and provide timely solutions • Install, configure, maintain, and troubleshoot computer systems and software • Configure and deploy Windows 11 laptops/desktops and Microsoft Office • Set up new user accounts, reset passwords, and manage permissions • Manage tickets via monitoring dashboards (ConnectWise, Automate) • Maintain detailed daily time tracking for client tasks • Support and maintain cybersecurity tools and solutions • Ensure proper data security measures are implemented • Document technical processes and procedures and recommend improvements • Demonstrate initiative to learn new tools and take on new projects • Perform additional technical duties as assigned Compensation: $50,000-$60,000 per year

Created: 2026-03-04