Controls Service Technician IV - Senior Lead Controls ...

About Us Since 1980, DynaTen has delivered high-quality commercial HVAC, plumbing, and building automation solutions throughout North Texas. Our success is built on technical expertise, strong customer partnerships, and consistent execution. We provide advanced building automation services across healthcare, commercial, industrial, and mission-critical facilities and are committed to long-term employee development, safety, and operational excellence. We offer a stable work environment, strong benefits, and clear career progression for experienced professionals seeking leadership opportunities within a growing organization. Position Summary The Controls Service Technician IV serves as a Senior Lead Controls Technician responsible for advanced diagnostics, system architecture troubleshooting, complex BAS integrations, and technical leadership within the service team. This role provides expert-level support on critical service issues, drives resolution of complex system failures, and serves as a regional escalation resource for building automation challenges. The Senior Lead Technician operates independently in the field, leads technical execution on complex service activities and small projects, mentors technicians, and works directly with customers, IT departments, and equipment vendors to maintain and optimize building automation systems. Principal Duties and Responsibilities Advanced Technical Execution Perform expert-level troubleshooting, diagnostics, and repair of complex building automation systems including HVAC controls, energy management systems, and integrated mechanical equipment. Lead resolution of advanced system failures involving programming logic, control sequences, communications networks, databases, and integrations. Review, modify, and optimize control programming, graphics, databases, workstation configurations, and user interfaces. Analyze and correct sequence-of-operation issues and system performance deficiencies. Execute firmware, software, and system upgrades while maintaining operational continuity. Systems Integration & Networking Diagnose and resolve advanced IP network and BAS communication issues including routing, switching, VLAN configuration, remote access, and protocol integration. Coordinate directly with customer IT departments on network architecture, cybersecurity considerations, IP addressing, and system connectivity. Lead integrations between building automation systems and third-party equipment or enterprise platforms. Deploy monitoring tools and maintain secure remote connectivity for system support. Project Leadership & Technical Authority Serve as technical lead on complex service calls and small service projects. Provide field leadership and work direction to supporting technicians. Act as the escalation resource for high-level technical issues within the service organization. Review system designs, sequences, and technical solutions to ensure serviceability and long-term performance. Support service managers and sales teams with technical evaluations and solution development when needed. Customer Engagement & Documentation Interface directly with building owners, facility managers, and engineering teams to diagnose issues and present technical solutions. Lead system inspections, functional testing, and performance verification. Provide customer training on system operations and optimization strategies. Maintain accurate service documentation including work orders, technical reports, and system updates. Mentorship & Team Development Mentor technicians and provide hands-on technical training in controls systems, troubleshooting methodology, and best practices. Share product knowledge, integration techniques, and field experience with team members. Promote safe work practices, quality standards, and continuous improvement within the service organization. Required Qualifications Minimum of 8-12 years of building automation or controls service experience. Demonstrated expertise in BAS troubleshooting, programming modifications, system integrations, and advanced diagnostics. Strong background in IP networking, BAS communications, and IT coordination within commercial facilities. Experience working with HVAC mechanical systems and control strategies. Proven ability to lead technical work in the field and support other technicians. Strong customer service skills with the ability to communicate technical information clearly. Ability to work independently and manage complex service situations. Valid driver's license with acceptable driving record. Ability to pass required background and pre-employment screening. Preferred Qualifications Experience with multiple major building automation platforms and open protocol systems. Advanced experience with Niagara-based systems and enterprise integrations. Industry certifications related to building automation, controls programming, or networking. Experience leading small projects or serving as a senior field technical resource. Familiarity with cybersecurity considerations in building automation environments. What You Can Expect Competitive compensation aligned with senior-level technical expertise Exceptional health, dental, and vision insurance Paid employee-only medical coverage 401(k) with company match Paid time off and holiday pay Manufacturer-led and internal technical training Leadership development opportunities Stable work environment with a 40-hour guarantee No on-call requirements Clear long-term career advancement within operations EEO Statement DynaTen is an equal opportunity employer that is committed to diversifying its workforce. DynaTen, Inc does not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, or veteran status. The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time. This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the employee(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an at will relationship.

Created: 2026-03-04