Information Systems Specialist

Salary : $62,913.91 - $80,233.73 Annually Location : Albany, OR Job Type: Regular, Full-time Job Number: 00958 Department: Information Technology Opening Date: 01/30/2026 FLSA: Non-Exempt Bargaining Unit: AFSCME - General Unit General Description Are you a self-starter who thrives in a fast-paced, always-changing environment? Do you excel at managing complex workloads independently while keeping systems secure and operational? If hopping from one puzzle to the next intrigues you, and you enjoy the variety of no two days ever being the same, working for the City of Albany might be your ticket to a new career. We're seeking an Information Systems Specialist teammate who can deftly handle a wide range IT responsibilities while delivering excellent customer service to all City departments. These include: City Manager's Office Community Development Finance Fire Human Resources Library Parks Police Public Works What you'll do: Install, configure, troubleshoot, and procure workstations, laptops, and peripherals across multiple sites across the City Manage helpdesk tickets and provide deskside technical support to all City employees Provide end-user support for business applications Document your procedures and maintain inventories We're looking for a teammate with: Strong customer service skills and the ability to support users across multiple departments with diverse business requirements A strong sense of self-direction and judgment to manage your own workload and priorities A genuine teamwork mindset within a highly collaborative IT team culture Enthusiasm for learning new technologies and tackling new challenges A sharp sense of humor; the IT team thrives on sarcasm, caffeine, and surprisingly passionate opinions about whether Tolkien or Star Wars films should have ended three movies ago A day in the life might go something like this (25% tier 1, 75% tier 2): In the morning you troubleshoot a camera system in a patrol car, configure accounts for new users in AD and M365, and deploy a few smartphones in MDM. Just before lunch you get a call to replace a laptop dock at a fire station, and while you're there they need a network printer moved. At lunch you might join some of the Lucky 13 at a local restaurant, or meet for our quarterly team BBQ's or potlucks. It's hard to beat the quality of the restaurants within a few blocks of City Hall, so settling on a lunch choice might be difficult. In the afternoon you take a helpdesk shift, assigning and triaging tickets while working on your own ticket queue, documentation, and projects. You'll also order a few smartphones, laptops, and peripherals so they're ready for those new employees coming in next week. After that, you'll update the inventories and take a look at your priorities for the next day. You notice you'll be onboarding a group of users at new-hire orientation the next morning. At the end of the month, you might join a cooperative gaming session where the team tackles challenges together, whether that's responding to a simulated cybersecurity incident, solving a crime scenario, or defeating some cryptids. These sessions hone our communication and strategy skills while giving everyone a chance to have some fun. First review of applications will be on Monday, February 16, 2026, for any applications received by midnight on Sunday, February 15. Applications received on or after February 16 will be reviewed and considered as needed, and this recruitment may be closed at any time after February 15 without prior notice.Estimated Recruitment Timeline: Application window: January 30 - February 15 Initial interview (10 minutes, virtual): February 26 - 27 Formal interview (30 minutes, preferably onsite): March 4-6 Team meet & greet and tour (60 minutes, onsite): March 11 Background check: March 15 - May 1 Anticipated start date: May 18 Benefits include: Excellent package for the employee and qualified family members with low monthly out-of-pocket Currently, the employee-paid premium is approximately $56 per month for employee-only coverage, up to a max of $162 per month for family coverage. City-paid contribution to a VEBA Trust account for out-of-pocket healthcare expenses. Paid time off 8 hours of vacation leave per month, with progressive increases 8 hours of sick leave per month 10 paid holidays plus an additional 24 hours of "floating holiday" pay per year Excellent retirement benefits City-paid participation in the Oregon Public Employee Retirement System (OPSRP and IAP) City-paid contribution into pre-tax deferred compensation plan In addition, other benefits such as education reimbursement, employee assistance program, basic life insurance, short-term disability, long-term disability, and flexible spending accounts for healthcare and childcare expenses. To learn more about our organization, our community, and our benefits, click Essential Functions/Duties & Responsibilities The duties listed are intended only as illustrative examples of the various types of work that may be performed by individuals in this classification. Any of the following duties may be performed. These examples are not necessarily performed by all incumbents and do not include all specific essential functions and responsibilities the incumbent may be expected to perform. Install, deliver, set up, relocate, and ensure efficient and secure operation of new devices, peripherals, and associated applications, such as in-vehicle/apparatus hardware, software, and other technologies deployed in various physical environments with a high degree of attention to detail. Provides helpdesk ticket monitoring, routing, resolution, and support. Troubleshoot devices and peripheral hardware, software and network issues reported by users. Communicates effectively with other team members in a technologically sophisticated work environment committed to delivering outstanding customer service. Provides troubleshooting, configuration, and support for Active Directory, Microsoft 365, Group Policy management, and user authentication. Processes software and equipment purchases in coordination with central IT purchasing. Organizes, coordinates, and performs tasks of hardware and/or software implementation projects. Manages data backups and performs data restoration on request. Provides IT support and training to other employees. Maintains and creates documentation of procedures, processes, and details of work performed. Maintains an accurate technology inventory. Maintains effective expertise necessary to evaluate IT requirements and opportunities for improvements and makes appropriate recommendations. Maintains professional networks and attend training sessions and conferences as necessary to advance skills and keep abreast of issues and practices in all areas of responsibility. Represents the City of Albany by responding to the public, citizens, its employees, and others in a prompt, professional, and courteous manner while continuously maintaining a positive customer service demeanor. Regards everyone, internal and external, as a customer and deliver the best service possible in a respectful and patient manner. Serves as a member of various City committees as assigned. Assists other staff in the performance of their duties as assigned. Maintains regular job attendance and adherence to working hours. Operates a motor vehicle safely and legally. May provide training and orientation to newly assigned personnel. Performs other related duties as required/assigned. Leadership Creates a high-performance work culture by demonstrating a positive attitude and modeling the City's mission, vision, and values. Demonstrates, promotes, and develops leadership, management, and technical skills for self and other employees. Conducts self with a high degree of integrity, self-discipline, honesty, and professionalism while exercising exceptional personal judgement. Is proactive in conserving city resources and seeks to incorporate customer feedback for continuous improvement of operations. Demonstrates continuous effort to improve operations and IT security, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service. Supervision/Lead Work Exercised Works under the general supervision of the Information Technology Director or designee who reviews performance for effectiveness and conformance with established job standards, industry best practices, and policies and is available for consultation regarding prioritization of projects and final decisions on recommended solutions, costs, and purchases. Daily tasks are handled independently, assigned based on customer needs as determined by standards and best practices. Lead Work/Coordination of Work of Others This is a non-supervisory position. Lead work/coordination of work of others is not a typical function assigned to this position. Incumbents in this position may provide training and orientation to newly assigned personnel. Qualifications & Requirements Education and Experience: Associate degree in computer science or similar field with considerable course work in information technology systems administration and maintenance; or Three years' experience in the installation, maintenance, and troubleshooting of information technology systems. Special Requirements: Must successfully pass a comprehensive background investigation, including criminal history check, and integrity interview that establishes strong moral character. Any conduct that could compromise the integrity of the applicant; coworkers; the Police, Fire, or Information Technology departments; or the City of Albany will be closely evaluated. Felony convictions and disqualifying criminal histories are not allowed. Possession of or ability to obtain Criminal Justice Information Services (CJIS) level 4 certification at time of hire. Possession of or ability to obtain Law Enforcement Data Systems (LEDS) certification within 60 days from date of hire. Possession of or ability to obtain High Voltage Environment (HVE) certification within one year from date of hire. Possession of or ability to obtain a valid Oregon driver's license and a driving record that meets the City's driving standards at time of job placement. The individual shall not pose a direct threat to the health or safety of themselves or others. Knowledge, Skills, and Abilities: General knowledge of:working and troubleshooting techniques for Windows operating systems and applications (operations, installation, and administration), basic networking concepts and connectivity requirements, command line interface, computer and peripheral hardware, voice over (VoIP), electricity and safety precautions working around high voltage environments. Skill in: operation of a personal computer. Ability to:independently assess task urgency and business impact for effective prioritization and resource allocation; independently manage multiple competing priorities and deadlines within a dynamic workload; exercise sound judgment in technical decision-making while recognizing situations that require escalation; analyze and evaluate data, formulate proposals, and implement computer system plans; organize and prioritize tasks and assignments; install and troubleshoot computer and network systems; work harmoniously with staff and the public; communicate effectively and tactfully, while working remotely and onsite, with staff, vendors, and the public through written documents, verbal communication, and electronic communication including telephone, email, messaging, and videoconference; with staff, vendors, and the public through written documents and, both in person and on the telephone; communicate technical and security related information to both technical and non-technical coworkers; interpret less expert workers' descriptions of computer problems and make appropriate diagnosis; talk about technology in non-technical terms; read, interpret, and comprehend printed information of a highly technical nature; handle highly confidential information in a strictly professional manner; and present effective training programs in the use of computers, systems, and software programs; prepare, analyze, and express technical concepts effectively both verbally and in writing; work well with people from many different disciplines with varying degrees of technical experience; establish and maintain effective working relationships with employees, supervisors, City officials, and the public; meet project deadlines; exercise sound judgment in evaluating situations and in making recommendations.Ability to maintain a high degree of professionalism and sensitivity to confidential matters and to work effectively in a law enforcement environment with exposure to graphic, violent, or traumatic written, photographic, audio, or video material. WORK ENVIRONMENT In the performance of the job duties, the employee will be working in a flexible office environment under usual office working conditions. Work will be performed in offices, conference rooms, virtual offices (telecommuting), and public spaces. The noise level in the work area is typical of most office environments, with telephones, personal interruptions, and background noises. The employee may occasionally work in outside weather conditions, in City vehicles, and at land use development and construction sites. The employee occasionally works near moving mechanical parts and in high, precarious places and is occasionally exposed to wet and/or humid conditions or airborne particles. The noise level is moderate to loud in the field. PHYSICAL DEMANDS The factors described herein are representative of, but not all-inclusive of, those that must be met by an individual to successfully perform the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Detailed information may be available in a supplemental Job Task Analysis document. The work is medium work which requires exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. TOOLS & EQUIPMENT USED In the performance of job duties, the employee will use a personal computer and various software programs; motor vehicle; calculator; digital camera and/or video recorder; portable radio; phone; copy and fax machines; and other related tools and equipment. Safety Equipment: This is not an exhaustive list. Hearing protection (including earmuffs), safety glasses, closed toe footwear, gloves (nitrile, latex, leather), hardhat, traffic cones, safety vest, fall-restraint equipment and rain gear as required. Develops safe work habits and contributes to the safety of self, coworkers, and the general public. The City of Albany is an equal opportunity employer and values diversity in its workforce. Women, minorities, and individuals with disabilities are encouraged to apply for City positions. Please notify the Human Resources Department if you need any reasonable accommodation or assistance with any part of our application and screening process. Hearing impaired individuals needing assistance can call the Oregon Relay Service at 800-735-2900 and provide them this phone number: 541-917-7509. All other applications are only accepted online through our vendor, NEOGOV. The City of Albany offers a generous benefits package to employees and eligible dependents. This position is represented by American Federation of State, County, and Municipal employees (AFSCME). For a complete and detailed overview of the AFSCME benefits package, Salary and benefits are subject to negotiation and, therefore, may change as a result of negotiations. 01 All applications for this position will be carefully reviewed by our human hiring team. Please note that applications containing AI-generated content, including but not limited to cover letters, resumes, or responses to application questions, will not be considered for this role. We value authentic, original submissions that genuinely represent each candidate's unique qualifications and experiences. Do you acknowledge this understanding? Yes No 02 What is your education background? (select the highest level achieved) Did Not Complete High School High School Diploma or GED Technical College College Credit Hours Completed Towards a Degree AA Degree BA or BS Degree MA or MS Degree PhD 03 Please list your degree field. (If no degree, type N/A) 04 How many years of experience do you have in the installation, maintenance, and troubleshooting of information technology systems? No experience Less than 1 year of experience 1 - 2 years of experience 2 - 3 years of experience 3 or more years of experience 05 Do you possess or have the ability to obtain HVE (High Voltage Environment) certification within 1 year of hiring? Yes, currently possess. No, but have ability to obtain. No 06 Do you currently possess or have the ability to obtain Law Enforcement Data Systems (LEDS) certification within 60 days from date of hire. Yes, currently possess. No, but have ability to obtain. No 07 Do you currently possess or have the ability to obtain Criminal Justice Information Services (CJIS) level 4 certification at time of hire. Yes, currently possess. No, but have ability to obtain. No 08 Do you possess a current Oregon Driver's License or have the ability to obtain this upon hire? Yes No 09 Have you received any of the following traffic convictions? Select all that apply. One class "A" infraction conviction during the past 36 months More than one class "A" infraction conviction between the past 36 and 60 months More than one class "B" infraction conviction during the past 12 months More than two class "B" infraction convictions during the past 36 months More than two class "C" infraction convictions during the past 12 months More than three class "C" infraction convictions during the past 36 months Any misdemeanor driving convictions within the past 24 months Any felony driving convictions within the past 60 months None 10 This position works in a law enforcement environment with exposure to graphic, violent, or traumatic written, photographic, audio, and video material. Can you work in these types of work environments? Yes No 11 Are you available to work the designated hours with the understanding that additional hours or flexible hours may be required at times? Yes No 12 To be eligible for this position, the candidate must pass an extensive background check which can take 4 - 6 weeks. Your criminal, personal, employment and educational history will be verified, including the information you submit on this application. Do you acknowledge this requirement? Yes No 13 This position is subject to the City's drug & alcohol policy to include reasonable suspicion testing. Do you acknowledge this understanding? Yes No 14 Do you understand that your application may be eliminated from the screening process as a result of: outdated application information; incomplete responses to questions; inconsistent and inaccurate information listed; information left blank (i.e., employment objective, not listing all employment history, reasons for leaving employers, preferred salary, etc.); multiple typos, misspellings, and improper capitalization; and/or attaching a resume in lieu of completing the applicable employment application sections. Yes No Required Question

Created: 2026-03-04