Technical Specialist - Payments

TruWest Holdings is a private holding company that scales companies in the enterprise technology space by providing strategic leadership, operational expertise and financial resources. Privately owned by the Kennedy Family, it operates subsidiaries located in the United States, Canada, UK and Europe. TruWest Holdings' portfolio includes TRG, a global managed service provider; Inversion6, tailored cybersecurity solutions; River Capital Finance, equipment leasing/financing; River SaaS Capital, debt and equity investments for B2B SaaS businesses; and Sibling Revelry Brewing, a craft brewery and taproom. Headquartered in Westlake, OH, our environment, culture, and benefits are second to none. We make sure everyone lives and breathes our core values. From senior leadership to interns, everyone is evaluated on the same criteria. We are looking for a Technical Specialist - Payments to join our team. The ideal candidate will be detail-oriented, able to follow and potentially create step-by-step workflows, has had exposure to working with industrial and retail technology (ex: payment terminals, rugged scanners, etc.), and enjoys handling a variety of responsibilities daily. Essential FunctionsMonitor the Sales Queue, then move orders through the Picking/Packing/Shipping process. Load necessary software and configure it based on client requirements. Evaluate and perform necessary actions for devices in for repair, including software reloading, accessory replacements, and key injections. Evaluate devices for functionality ensuring thorough diagnosis and potential repair. Perform payment device key injections. Manage the RMA (return merchandise authorization) process for multiple clients. Act as a key custodian for the secure handling of encryption keys. Prepare devices for outsourcing, manage shipping logistics, and update repair order tickets. Handle batch processing and ensure accurate labeling for shipments. Adjust, calibrate, configure, and deploy devices per customer specifications. QualificationsHigh school equivalency. Proficiency in Microsoft Office Suite and customer-specific systems. Experience in technical support, preferably in a similar industry. Preferred: electronics repair experience. Strong organizational skills and attention to detail. Ability to prioritize tasks and meet deadlines in a fast-paced environment. Excellent communication and teamwork skills. Experience working with mobile devices, tablets, and smartphones. Expertise in operating systems including Windows, iOS, and Android. Ability to work independently and cooperatively with others to solve problems and optimize processes. Preferred QualificationsTechnology repair experience. Physical RequirementsMust be able to remain in a stationary position 75% of the time. Capable of accessing various work locations. Can stoop, stand, walk, bend, and stay upright to perform tasks. Proficient in reading both written and digital information, and assessing accuracy and thoroughness of work. Able to lift up to 50 pounds occasionally and 25 pounds frequently. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Created: 2026-03-04