ServiceNow Legal Service Architect

Skillset Required: • Understanding of legal processes, including contract management, legal requests, and matter management • Understanding of integration of legal service delivery (LSD) with third party applications. • To have good communication and interpersonal skills for effective communication with client, technical and other project stakeholders. • To have good documentation skills for effective documentation of the project related documents like - process document, functional requirement specification document (FRS), test cases, training decks etc. • To have knowledge on Microsoft visio for designing process workflows • Expertise in Excel reporting • Exceptional Customer service skills and client focus • Coordination, negotiation, and persuasion skills • Ability to work with all levels of client and internal resources • Strong verbal and written communication skills with the ability to communicate technical information in non-technical language • To have good/basic understanding on ServiceNow ITSM processes like Request Fulfilment, Incident Management, Problem Management, Change Management. • Good hands-on experience with ServiceNow platform administration, implementation, or development is highly desirable. • Certification in ServiceNow Legal Service Delivery is a plus. Roles and Responsibilities: • To plan, implement and manage end to end project involving ServiceNow LSD • Developing solutions that meet customer's business requirements and comply with ServiceNow OOB features and functionalities in adherence to best practices • Possessing in-depth knowledge of ServiceNow LSD, including its configuration, customization, and accordingly tailoring the ServiceNow LSD platform to meet the specific needs of the legal team and organization. • Working effectively with legal teams, IT staff, and end-users to ensure successful implementation and ongoing support. • Designing and implementing automated workflows to streamline legal processes, such as contract management, legal requests, and matter management. • Providing training and support to end-users on how to use the ServiceNow LSD platform. • Tracking key performance indicators (KPIs) to measure the effectiveness of the legal service delivery. • Knowledge of Legal terminology is desired. Prior experience of law firm or legal department of companies is preferable.

Created: 2026-03-04