Case Manager II (TISH)

Under general supervision from Program and Division Leadership, this is a non-supervisory position functions as part of a collaborative team supporting the daily operations of Catholic Charities Treasure Island Supportive Housing program (TISH). Reporting directly to program leadership, the TISH case manager provides case management and housing retention services to senior and disabled formerly homeless families living in permanent supportive housing. TISH program participants are housed both at Star View Court apartments located on Treasure Island and in scattered site housing in various locations around the San Francisco Bay area. This position is in-person 5 days a week based in the TISH office, also located on Treasure Island. Driving is required for some essential job duties. Salary: $30.26- $31.18Location: Onsite 5 days a week The Case Manager II carries a caseload of approximately 20-22 households across all TISH program types providing trauma-informed case management utilizing the principles of harm reduction and a Housing First approach with duties including but not limited to the following: Active client engagement that supports housing retention and reduces the likelihood of a return to homelessness in the future. Provide holistic, person-centered support services to help individuals and families improve their quality of life, integration into the community, and increasing self-sufficiency. Provide opportunities to clients for life skills training, engagement in meaningful activities, income support, assistance with employment/vocational training, access to educational program, and community engagement. Provide casework services to individuals in the office and/or in the client's home, in the areas of crisis intervention, stabilization, and goal planning. Conduct initial intake assessment with individuals and family members to identify social, economic, and physical needs. Assess client's support systems, and available community resources an appropriate to develop a client-centered service plan. Conduct annual assessments and update service planning as needed. Oversee all components of the housing search process for clients approved for housing transfers including finding new potential housing units, arranging unit viewings, assisting clients with rental applications, arrange for security deposit payments to landlords. Follow all SF Department of Homelessness and Supportive Housing (HSH) and TISH policy requirements for housing transfers. Monitor timely rent payments for all assigned clients and assist clients to address rent delinquencies. Participate in program events such as seasonal and cultural celebrations, educational, and personal enrichment programming. Develop and maintain partnerships with community service providers to increase opportunities for clients to reach educational, financial, and health and wellness goals. Understand and adhere to local and federal regulations governing program eligibility, client conduct, and properly processing and submitting clients' initial, annual, and interim recertifications. Manage electronic data reporting in San Francisco's One System performing regular data integrity checks and error corrections. Input and update participant data in internal case management software; ensure changes comply with internal organizational and funding agency requirements. Know and apply SF HSH policies and procedures for Continuum of Care permanent supportive housing. Work collaboratively with TISH partner agencies including but not limited to One Treasure Island, Mercy Housing California, San Francisco Department of Homelessness and Supportive Housing, Treasure Island Development Authority, the San Francisco Housing Authority, and related entities. Provide timely, professional, and courteous communication to internal and external stakeholders to resolve problems and ensure transparency in program operations. The requirements listed below represent the minimum qualifications necessary for successfully performing the essential functions of a Case Manager II. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Essential education, training, skills and experience Bachelor's degree in social work, psychology, sociology, counseling, or related social service/science or healthcare related discipline or, Minimum of 2 years' recent experience in case management and/or direct services, preferably with supportive housing for chronically homeless or formerly homeless individuals and families or similar vulnerable populations. Knowledge and experience in housing applying first practices, trauma-informed care, motivational interviewing, and principles of harm reduction. Demonstrable awareness of and sensitivity to diverse populations. Ability to contribute to Catholic Charities' commitment to enhancing awareness and appreciation of diverse ethnic and cultural heritages. Knowledge of the San Francisco's homeless services and coordinated entry process and familiarity with relevant San Francisco social service organizations, subsidized housing providers, and public benefits programs. Ability to hold clients with severe clinical needs in unconditionally positive regard, provide services without judgment, and show respect for clients' autonomy and right to make their own choices about their lives. Knowledge, Skills & Abilities: Solid knowledge of Microsoft and Google Office Suite Products Solid verbal and written English-language communication skills and demonstrable ability to convey necessary information clearly and effectively orally or in writing; demonstrate attention to, and convey understanding of, the comments and questions of others; and listen effectively. Spanish bi-lingual not required but highly desirable. Personal mobile device required for multi-factor authentication. Proof of current unrestricted driver's license - driving is required for this position. Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in cross-cultural situations. Prerequisites Required Prior to the First Day of Employment: Fingerprints: TB Screening - Negative Tuberculosis Test: First Aid Certificate: VALID California Driver's License Required Required Required Required The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Frequent bending, standing, stooping, kneeling, reaching, twisting, and walking. Occasional lifting, pushing, and pulling. Frequent repetitive motions: Making substantial movements (motions) of the wrists, hands, and/or fingers. Light work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; and extensive reading. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Occasionally exposed to perfume or scents in personal care products used by clients. The work environment is a typical office environment. Supervision: The incumbent is assigned duties according to specified procedures and receives detailed instructions. Work is reviewed frequently. Noise level in work environment is moderate in accordance with a typical office environment. May include contact with clients with mental health issues who demonstrate use of profanity, shouting, running away, self-harm and violence. The work environment may include contact with children, some with behavioral issues. The worker is occasionally exposed to cleaning products. The worker is subject to oils: There is air and/or skin exposure to oils and other fluids. The worker is subject to inside environmental conditions: Protection from weather conditions but not necessarily from temperature changes. The work environment includes driving an agency vehicle. DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. In accordance with the requirements of title II of the Americans with Disabilities Act of 1990 ("ADA"), Catholic Charities SF does not discriminate against qualified individuals with disabilities based on disability in its services, programs, or activities. Furthermore, Catholic Charities SF does not discriminate based on disability in its hiring or employment practices and complies with all regulations promulgated by the U.S. Equal Employment Opportunity Commission under title I of the ADA CATHOLIC CHARITIES IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER and is committed to providing equal employment without regard to race, color, creed, religion, national origin, ancestry, age, sex, sexual orientation, gender identity, legal domicile status, veteran status, disability or AIDS/HIV status or any other characteristic protected under federal or state law. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Created: 2026-03-04