Senior Delivery Manager - NetSuite ACS (Products Team)

Join Our Team as a Senior Delivery Manager! We are seeking a passionate Advanced Customer Support (ACS) Delivery Manager to become an integral part of our dynamic team. As a DM, you will collaborate with industry experts to offer strategic guidance and insights to our customers, ensuring they make the most of their NetSuite investments. What You Will Be Doing: Build and nurture strategic relationships with key collaborators in your portfolio, gaining a comprehensive understanding of their business processes and objectives. Proactively offer tailored advice and resources to help customers maximize their use of NetSuite products and services. Demonstrate your functional knowledge of NetSuite and internal resources, encouraging customer adoption. Work in partnership with other teams focused on Customer Success, including Account Management, Solution Consulting, Professional Services, and Technical Support. Measure your success through customer engagement quality, invested time, system adoption, and retention rates. Earn and maintain various NetSuite certifications throughout your career. Your Responsibilities Include: Analyzing business needs to align Oracle solutions with customer objectives by integrating industry best practices, product expertise, and business acumen. Exercising sound judgment and business acumen to deliver functional and technical solutions for complex application and technology installations. Providing direction and mentorship to project teams, influencing customer leadership on key decisions effectively. Supporting business development by pursuing new opportunities and extensions, collaborating with the consulting sales team to lend your domain expertise. Resolving complex customer issues through recommendation and implementation of innovative solutions. Demonstrating expertise across multiple business processes and product families, architecting integrated technology solutions. Come Join Us! Your contributions will help us ensure that our customers derive maximum value from their NetSuite experience. Please note that certain customer-facing roles may require compliance with immunization and occupational health mandates. At Oracle, we believe in transparency about our compensation. The hiring range for this role is as follows: CA: CAD $103,700 to $153,700 per annum US: USD $97,500 to $199,500 per annum (may be eligible for bonus and equity) We offer a comprehensive benefits package, including: Medical, dental, and vision insurance Short-term and long-term disability Life and AD&D insurance Flexible Spending Accounts for healthcare and dependent care 401(k) plan with company match Flexible vacation policy and paid time off Paid holidays and sick leave Paid parental leave and adoption assistance Employee Stock Purchase Plan Voluntary benefits such as auto, homeowner, and pet insurance We accept applications for this role as long as it remains posted. This position interacts regularly with customers across North America; therefore, fluency in English is necessary. Proficiency in French is required for Quebec residents, but is considered an asset for others. About Oracle: At Oracle, we integrate data, infrastructure, applications, and expertise to drive transformative innovations. AI is embedded within our products and services, equipping customers to create a positive impact. Join us and contribute to meaningful advancements in AI and cloud solutions. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, and protected veteran status.

Created: 2026-03-04