Customer Experience Leader

Join Our Mission to Cultivate A Better World At Chipotle, we believe that food served quickly doesn't have to be a typical fast-food experience. We are dedicated to transforming the fast food narrative by engaging in meaningful conversations and actively supporting sustainable farming and food practices. Become part of our journey as we strive to make better food accessible to everyone. The Role As a Customer Experience Leader, you will ensure our customers enjoy an exceptional dining experience through the delivery of safe, high-quality food and excellent service. In this critical position, you will be responsible for training our restaurant crew, maintaining cleanliness and organization, and ensuring all equipment functions optimally. This role requires being present and active on the floor, readily addressing tasks and providing support to teammates as necessary. Your Responsibilities Deliver delicious, high-quality food to our customers consistently. Address and resolve any food quality issues that may arise. Promote food safety by supervising hand washing and glove changes, monitoring temperature controls, and ensuring compliance with safety regulations. Handle customer incidents effectively, contributing to positive dining experiences. Assist with scheduling crew members, conducting meetings, and managing shift transitions. Train and empower front of house crew members with essential skills. Participate in performance reviews for Crew members. Mentor aspiring Service Leaders. Manage administrative responsibilities, including banking and office paperwork. Ensure all office equipment functions properly while managing supply inventory. Your Qualifications Understand and communicate Chipotle's Food With Integrity philosophy. Familiarity with cash handling processes and procedures. Knowledge of food safety and health regulations. Experience with administrative tasks and office paperwork. Effective communication skills in the primary languages at the work location. High school diploma or equivalent. Prior restaurant experience is highly preferred. What's In It For You Tuition assistance covering up to 100% for select degrees or up to $5,250 annually. Enjoy complimentary meals during your shifts. Access to medical, dental, and vision insurance. Way to receive digital tips for your outstanding service. Paid time off and scheduled holiday closures. Competitive pay with opportunities for career advancement (80% of our managers started as Crew members). About Us Chipotle Mexican Grill, Inc. is committed to cultivating a better world through responsibly sourced and expertly prepared food, free from artificial ingredients. We proudly operate in various countries, including the United States, Canada, the United Kingdom, France, and Germany. Chipotle is an employee-centric company that values diversity and inclusivity, fostering a supportive environment for all team members while aiming to make nutritious food available to everyone. Chipotle Mexican Grill is an equal opportunity employer. We welcome applicants from all backgrounds and encourage those with disabilities to seek any necessary accommodations to participate in our hiring process.

Created: 2026-03-04