Team Supervisor

Join Our Team at H&R Block At H&R Block, we stand by the belief that people helping people can create a positive impact. Our mission is to empower individuals with the knowledge and confidence they need in their financial and personal decisions. We foster a high-performance culture where everyone can feel a sense of belonging. As we embark on our transformative journey, recognized as Block Next, we aim to innovate, enhance client experiences, and drive sustainable growth. This multi-year initiative is focused on improvements that elevate how we operate, serve clients, and lead in our industry. A Day in the Life... In this role as a Team Supervisor, you will drive the team to build strong client relationships, ensuring a trusted partnership that flourishes year after year. Your primary focus will be leading a customer-oriented team within a single H&R Block tax office, enhancing their seasonal tax operations. As a hands-on manager, you will mentor and develop tax office associates, delivering an exceptional client experience and attaining growth goals set for the office. Preferred Qualifications: Experience in managing multiple units in retail, restaurant, banking, or similar fields. A minimum of 2 years as a Tax Professional. What You Will Contribute: Collaborate with the District General Manager to create and execute growth strategies at the office level, enhancing community involvement and local partnerships. Support recruitment and interviewing processes for tax office associates alongside the District General Manager. Serve as the primary contact for escalated client service issues, ensuring resolutions are found. Oversee client scheduling to minimize conflicts and ensure optimal management of appointments. Lead daily office operations, ensuring timely completion of work by all associates with a sharp focus on quality and overall objectives. Foster an engaging team environment through training and coaching associates to uphold Service Standards and recognizing their achievements. Conduct daily team meetings to share important updates and information with associates. Create and manage work schedules for associates, ensuring accurate timekeeping and overtime practices. Prepare tax returns when necessary. Conduct timely performance reviews and collaborate with the Associate Relations Center to address any personnel or performance issues. Your Skills and Experience: Previous experience in a customer service-oriented or leadership role. Background in supervising or managing teams. Completion of H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns). Annual completion of continuing education and compliance with IRS and state requirements. Proficiency in computer applications, particularly MS Office. Ability to work independently while demonstrating resilience and a customer-focused mindset. Flexible schedule capability based on business demands. High school diploma or equivalent education level. Why Work with Us? At H&R Block, we prioritize the well-being of our employees and provide comprehensive benefits to support their health, financial wellness, and personal needs. Employee Assistance Program with Health Advocate support. Wellness initiatives like BetterYou to encourage healthy lifestyles. Support for neurodiversity and caregiving for you and your family. Discounts on everyday products and services. Eligibility for additional benefits like Medical Coverage, 401k Retirement Savings, and Employee Stock Purchase Plan. Your Community At H&R Block, we are committed to fostering a Connected Culture characterized by trust, care, and collaboration. We aim to create a work environment where everyone feels safe to express their true selves and appreciates their role within a cohesive team. Join us to be part of a global leader recognized on various Best Companies lists, surrounded by dedicated colleagues who support each other's growth and development. H&R Block is proud to be an equal opportunity employer. We celebrate diversity within our workplace with respect to gender, race, ethnicity, religion, sexual orientation, gender identity, and veteran status. If you seek to make a meaningful impact, H&R Block is the right place for you.

Created: 2026-03-04