Hospitality Operations Manager

At Shake Shack, we believe that our people are the heart of our hospitality journey! Join our mission to Stand For Something Good and create an amazing experience for our guests. We are one of the fastest-growing hospitality brands, dedicated to making a positive impact on our communities, restaurants, and team members. As part of the #ShackFam, you will enjoy hands-on mentorship, comprehensive training, and incredible growth potential in a fun and inclusive work environment. Why Join Us? Be a part of something truly special and contribute to providing unforgettable moments for our customers! Key Responsibilities: Oversee daily restaurant operations to guarantee exceptional service and guest satisfaction. Provide thorough training for team members across all Shack operations. Inspire and manage a motivated team to deliver the highest level of hospitality. Exhibit strong leadership by focusing on coaching and achieving excellence. Develop and roll out strategies to promote the brand within the local community through events and word-of-mouth. Ensure adherence to all sanitation and safety guidelines. Qualifications: 2-3 years of experience in a management role within a high-volume, fast-paced restaurant environment. Expertise in various restaurant operations, including personnel management, food planning and preparation, purchasing, and safety regulations. Proven ability to lead, coach, and drive excellence at every level. Strong understanding of the financial aspects of business operations. Food handler certification is preferred. Must be flexible with working hours. What We Offer: Weekly pay and performance bonuses. Discounted meals at Shake Shack. Exclusive corporate discounts on travel, electronics, wellness, and leisure activities. Medical, dental, and vision insurance (eligibility criteria applies). Employer-paid life and disability insurance (eligibility criteria applies). 401k with company matching (eligibility criteria applies). Paid time off and parental leave (eligibility criteria applies). Access to Employee Assistance Program from day one. Pre-tax commuter and parking benefits. Flexible spending and dependent care accounts (eligibility criteria applies). Opportunities for development and career growth. About Us: Shake Shack began as a hot dog cart in New York City's Madison Square Park, founded by Danny Meyer. With a commitment to high-quality food and exceptional hospitality, we aim to give back to the community while providing a positive work environment. Join us in our journey to Stand For Something Good! Shake Shack is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any protected characteristic, including race, color, ancestry, national origin, religion, creed, age, disability (mental and physical), sex, gender identity, sexual orientation, gender expression, medical condition, genetic information, marital, military, and veteran status.

Created: 2026-03-04