Customer Relationship Manager

Job Posting End Date: February 17 When you join the team at Unum, you become part of an organization that is dedicated to your professional and personal success. At Unum, we empower employees at our client companies to flourish during pivotal life events by offering top-notch employee benefits and service solutions. We are equally committed to creating a workplace where our team members can thrive. Here are some of the advantages of working at Unum: Award-winning workplace culture Priority on inclusion and diversity Comprehensive benefits package covering Health, Vision, Dental, and Short & Long-Term Disability Generous PTO, with additional paid time for volunteering Up to 9.5% employer contribution to 401(k) Mental health support services Opportunities for career advancement Student loan repayment programs Tuition reimbursement options Flexible work environments All benefits are subject to the terms of their respective Plans. And that's just the start... With a workforce of 10,000 employees supporting over 39 million people globally, every role at Unum is impactful. Whether you're helping a growing family or developing tools to navigate tough situations, your contribution matters. Join us in making a difference! Role Overview: The Customer Relationship Manager (CRM) plays a critical role in proactive customer management, education, and the development of strategies for profitable growth and retention of our client base. In this position, you will implement effective enrollment solutions aimed at maximizing participation and premium, minimizing expenses, and enhancing Unum's product offerings. Key Responsibilities: Proactively manage and educate clients before and after sales, focusing on retention and growth Serve as the primary point of contact for customers Build and maintain strong relationships with brokers, enrollment firms, and clients Craft and implement customer-specific business plans, collaborating with the Home Office when necessary Deliver exceptional service to your assigned customer block Oversee all post-sale activities, including implementation, service, and problem resolution Facilitate communication with the Home Office for escalated support including billing and claims Navigate and address challenges clients face, such as mergers or layoffs Drive growth of the in-force block through strategic initiatives like renewals and cross-selling Work with the sales team to manage pre-renewal communications for enhanced effectiveness Coordinate and manage enrollment events and results, inclusive of expenses Utilize Unum's enrollment capabilities and communicate strategies to partners Collaborate closely with local Benefit Counselors for effective enrollment Manage participation in local benefits fairs Establish relationships with enrollment firms for larger clients Provide regular customer updates and relay broker feedback to enhance service Create and present renewal proposals focusing on retention and profitability Facilitate seamless transitions between teams for efficient enrollment processes Perform additional duties as needed Qualifications: Bachelor's degree or equivalent business experience Preferably experience in the employee benefits industry Insurance sales license required within 90 days of hire/promotional date Strong sales and growth-oriented mindset In-depth knowledge of Unum's product and service offerings Proficient in Microsoft Office Suite (Word, PowerPoint, Excel) Strong technical skills with the ability to leverage technology Excellent negotiation, persuasion, and presentation capabilities Strong strategic thinking and tactical execution ability Effective organizational skills to manage multiple priorities Excellent problem-solving abilities Confidence and enthusiasm in client interactions Outstanding communication skills, both verbal and written Strong business acumen and relationship management skills Proven ability to manage conflicts and deliver results Willingness to travel as needed #LI-FF1 -IN1 Unum and Colonial Life are subsidiaries of Unum Group, a Fortune 500 company and a leading employee benefits provider worldwide. Our headquarters are located in Chattanooga, TN, with international offices in Ireland, Poland, and the UK, as well as significant operations in Portland, ME, and Baton Rouge, LA. Unum is an equal opportunity employer, considering all qualified applicants for hiring, placement, and advancement without regard to race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status. Roles with full and partial leverage are compensated according to a uniform sales compensation plan. For partially leveraged roles, a starting salary or salary range will be provided in this job description. If no salary information is included, compensation will be commission-based. Unum offers a competitive and comprehensive benefits package, including healthcare benefits, insurance coverage, paid time off, and a retirement plan with an employer match of up to 5%, plus an additional 4.5% contribution regardless of personal contributions. All benefits are subject to the terms and conditions of individual Plans. Company: Unum

Created: 2026-03-04