Director of General and Administrative IT Operations

Join a Team That Values the Power of Learning! At Cengage Group, every employee has the ability to make a meaningful impact, helping students worldwide discover the joy of education. We are united by a shared mission—driving innovation that enables millions of learners to enhance their lives and achieve their aspirations through quality education. Cengage Group is dedicated to providing diverse pathways that help learners reach their goals and live a fulfilling life. Our Culture Prioritizes Inclusion, Engagement, and Discovery Our strong culture drives our business, and we believe that creating an inclusive environment is vital to our success and the well-being of our employees. We appreciate diverse perspectives and are committed to empowering everyone to contribute their ideas and be their authentic selves at work. This commitment is reflected in our programs, benefits, and daily initiatives. The Director of G&A IT plays a crucial role in leading enterprise technology solutions to support vital business operations across Cengage Group's General & Administrative functions. This position oversees a variety of technology platforms, including Product Information Management, Product Data Management, ERP integrations, HR systems, and B2B e-commerce, ensuring seamless integration with critical enterprise applications like SAP and CRM. Key Responsibilities: Platform & Systems Management: Oversee PIM, PDM, JD Edwards (E1), HR systems, EDI platforms, and related applications. Drive modernization initiatives and manage technology roadmaps for designated systems. Implement strategies to reduce technical debt, focusing on cost optimization and architectural simplification. Lead retirement of legacy systems and application rationalization efforts. Manage vendor relationships and evaluate new technology solutions. Ensure reliability, performance, and security of all managed platforms. Program & Project Delivery: Deliver business initiatives on time and within scope, especially for company-wide transformation programs. Collaborate with cross-functional teams on large-scale implementations of ERP, CRM, and more. Manage Agile delivery and continuously improve development practices. Identify problems and opportunities proactively and take decisive action. Simultaneously manage multiple projects while maintaining a strategic focus. Stakeholder Management & Collaboration: Build and maintain strong relationships with business leaders. Collaborate closely with teams across Product Management, Legal, HR, Finance, and more. Effectively communicate technical concepts to both technical and non-technical audiences. Manage relationships with external vendors and outsourced partners. Work with stakeholders to establish priorities and manage expectations. Act as a trusted advisor to internal customers, resolving issues and facilitating solutions. Team Leadership: Lead and mentor software engineering and technical teams. Provide clear direction on priorities and empower teams for effective execution. Encourage collaboration between technology teams and business process owners. Cultivate a culture of continuous improvement and innovation. Support professional growth and career development for team members. Qualifications and Skills Required: 10+ years of progressive IT leadership experience managing enterprise applications (ERP, PIM/PDM, HR, e-commerce). Successful track record of leading large-scale system implementations in fast-paced environments. Strong understanding of enterprise systems, integration architectures, Agile methodologies, and modern software practices. Experience with data management, EDI, e-commerce technologies, and vendor management. Proven leadership ability to scale teams and deliver results through delegation. Strategic problem-solver who effectively balances execution and long-term objectives. Excellent communication skills to translate complexity into business value. What Success Looks Like: Consistent delivery of initiatives on schedule and budget. High partner satisfaction and effective collaboration across teams. Proactive identification and resolution of issues. Effective resource management to prevent scope creep. Reduction in technical debt and operating costs through strategic simplification. Strong engagement, development, and retention of team members. Modernization of platforms to meet future business demands. Additional Information: This position requires a pragmatic, people-centered approach to technology leadership. The ideal candidate views challenges through both technical and human perspectives, recognizing that effective IT delivery relies on strong relationships and clear communication. This role offers opportunities for growth into adjacent business areas and expanded leadership responsibilities. Cengage Group is committed to attracting and hiring top talent from diverse backgrounds. We consider all applicants regardless of any protected classifications under applicable laws. We take pride in providing reasonable accommodations for qualified individuals with disabilities throughout the job application process. About Cengage Group Cengage Group is a global education technology company serving millions of learners by offering affordable, quality digital products and services. For over a century, we have empowered the joy of learning through trusted content and integrated digital platforms. We cater to higher education, workforce skills, secondary education, English language teaching, and research markets globally. Our scalable technology, including MindTap and Cengage Unlimited, supports learners striving to improve their lives and achieve their dreams through education. Compensation Details: At Cengage Group, we are dedicated to offering a comprehensive Total Rewards package to empower our employees. The position includes eligibility for a discretionary incentive bonus program based on individual performance and company results. The salary range for this role is $138,000.00 - $180,000.00 USD, with individual base pay varying by work schedule, qualifications, and geographic location. Important Notice: Please be aware of recruitment scams that impersonate Cengage Group. Note that we will conduct live interviews via in-person meetings, phone calls, or video calls prior to extending an offer. Ensure that all communications originate from an @cengage.com email address.

Created: 2026-03-04