Field Technician Level II

Compucom Systems, Inc. specializes in providing comprehensive IT managed services, empowering enterprises of all sizes to establish a robust digital workplace. To help our clients concentrate on their core business functions, we are proud to hire a dedicated and talented team that embodies values such as ownership, integrity, and enjoyment in their work. We are eager to welcome a Field Technician Level II to our growing family. In this role, you will be the primary onsite expert for addressing technical and service-related concerns. Your responsibilities will include troubleshooting, installing, and repairing laser printers, wide-format printers, plotters, kiosks, POS systems, and related hardware/software. Additionally, you will collaborate with Level II or Lead Technicians to ensure prompt and precise issue resolutions. Key Responsibilities Diagnose and resolve technical issues with printers, plotters, kiosks, and POS systems. Install, configure, and maintain both hardware and software components. Conduct routine maintenance to enhance equipment performance. Provide clear technical assistance to clients both onsite and over the phone. Maintain accurate service records and uphold high-quality standards. Skills & Qualifications Strong understanding of printers, computer hardware, and software. Experience with electromechanical systems is a plus. Proven skills in troubleshooting and problem-solving. Excellent communication and customer service skills. Adept at managing multiple tasks and working autonomously or as part of a team. Physical ability to lift up to 50 lbs. Wage Range: The hourly pay for this position ranges from $17.00 to $24.85. Various factors such as geographical location, skills, education, experience, and other qualifications may influence starting pay within this range. Benefits: We offer a comprehensive benefits package, which includes, but is not limited to: medical, dental, and vision insurance; life and AD&D insurance; disability plans; Employee Assistance Program; paid holidays (up to 12 annually); paid time off (minimum of 10 days annually, increasing with tenure); paid parental leave (minimum of 10 days annually); 401(k); and pre-tax benefits through FSA/HSA. This position is projected to remain open until 4/3/2026. Equal Employment Opportunity: Compucom is committed to equal employment opportunities in all employment practices. All applicants will receive consideration for employment without discrimination based on race, color, religion, sex, national origin, age, disability, protected veteran status, or any other characteristic protected by law. Work Authorization: Candidates must be authorized to work in the United States without the need for current or future employer sponsorship.

Created: 2026-03-04