Loss Prevention Specialist

GENERAL PURPOSE: The Loss Prevention Specialist ensures a safe and secure shopping environment for both Associates and Customers by preventing theft and fraud. This visible role includes greeting Customers warmly while maintaining a strong presence in the store, all while adhering to the company’s protocols for loss prevention. ESSENTIAL FUNCTIONS: Maintaining a Safe & Secure Environment: Prioritizes safety as the main focus by practicing safe behaviors and assisting Store Leadership in creating a safe atmosphere. Provides a visible presence at entrances/exits and throughout the sales floor by being approachable, polite, and observant for any potential safety concerns. Building Great Teams & Partnerships: Engages with Customers by offering friendly greetings and assistance, treating everyone with respect and courtesy to enhance the shopping experience. Actively participates in communication with Associates and external partners. Protecting Against Theft & Fraud: Monitors the store environment for suspicious activities, identifies theft indicators, and effectively communicates findings to Store Leadership. Follows Company protocols for responding to any theft incidents. Minimizing Operational Shortage: Supports the store team in recognizing effective strategies to reduce operational loss and ensures adherence to proper checkout procedures. COMPETENCIES: Work Process Management Business Acumen Planning & Prioritizing Building Talent Collaboration Leading by Example Effective Communication Accountability & Execution QUALIFICATIONS AND SKILLS: High School diploma or equivalent; AA degree preferred. One year of retail supervisory experience or equivalent training desirable. One year of experience in loss prevention/security is preferred. Possession of an active Security Guard License is an asset. Ability to thrive in a fast-paced environment. Strong communication and customer service skills. Adept at conflict resolution. Compliance with relevant safety regulations and background screening requirements. PHYSICAL REQUIREMENTS: Regular attendance is essential. Must be able to spend significant time on feet, walking, and moving throughout the store. Ability to handle objects weighing more than 25 lbs. Comfortable with bending, stooping, or crouching as necessary. SUPERVISORY RESPONSIBILITIES: None DISCLAIMER: This job description outlines the primary responsibilities of the position and is not a comprehensive list of tasks. Duties may be subject to change at management's discretion. Ross is an equal opportunity employer committed to hiring and developing a diverse workforce. The base pay range for this role is $18.71 - $19.21, depending on experience, skills, and location of the role.

Created: 2026-03-04