Lead Product Manager, AIOps

Join PagerDuty, Inc. (NYSE:PD), a global leader in digital operations management trusted by nearly half of the Fortune 500 and the Forbes AI 50. We are essential for delivering seamless digital experiences to modern businesses. We are seeking a Lead Product Manager, AIOps to become a part of our dynamic and customer-focused team. In this role, you will contribute to building the industry's leading event orchestration and automation capabilities within the PagerDuty Operations Cloud. Our vision is a world where AI-augmented software developers can build applications 10x faster and with reliable, autonomous operation. As a part of the AIOps product team, your focus will be on service topology mapping, data enrichment, search and visualization in our Operations Console. This is a fantastic opportunity to tackle high-value problems for our customers. We encourage candidates with a solid understanding of application and infrastructure monitoring, observability systems, and a customer-centric approach to apply. Key Responsibilities Investigate customer needs and define a strategic roadmap for AIOps that aligns with business goals and technical feasibility. Integrate seamlessly with our broader Operations Cloud vision to differentiate our products competitively. Collaborate closely with engineers, data scientists, and designers to deliver impactful features that meet critical customer needs. Promote a product-led growth mindset to enhance customer value and drive product adoption. Establish partnerships within our integration ecosystem to maximize utility and revenue growth. Basic Qualifications 3+ years of product management experience within the B2B SaaS ecosystem. Experience with API-first development practices to effectively structure product requirements. Knowledge of UI/UX best practices and usability testing to inform roadmap decisions. Strong track record of fostering positive relationships with engineering and design teams. Experience in marketing and sales collaboration to successfully launch new products and drive growth. Exceptional communication skills to engage diverse audiences and lead through influence. A strong drive for success and a natural curiosity about learning new things. Proficiency in analytics tools and experience in data-driven decision-making. Strong customer empathy and a drive to understand their needs. Preferred Qualifications Experience with AI, ML, or Data Science concepts. Familiarity with SQL or data analysis tools. A bachelor's degree in mathematics, data analytics, computer science, or a related field. An MBA is a plus. The salary range for this position is between 161,000 and 271,000 USD. This role may also qualify for bonuses, commissions, equity, and various benefits. Our work environment is hybrid, with offices in San Francisco, Atlanta, and Toronto. Candidates who reside near these locations will be given preference. At PagerDuty, we celebrate diversity and are committed to creating an inclusive work environment. If you’re uncertain about applying, we encourage you to submit your resume as we value potential and appreciate your unique professional journey.

Created: 2026-03-04