Pharmacy Care Coordinator

Job Title: Pharmacy Care Coordinator Allmed Benefits: Vision Insurance, Health Insurance, Dental Insurance and 401(k) Pay Rate: $19/hr (Paid Weekly) Work Location: 19500 IH 10 W, San Antonio, TX Contract: 03/01/2026 to 05/31/2026 Schedule: Primary Shift: 10:00 AM-7:00 PM CST, Monday-Friday Rotating Saturdays: 9:00 AM-6:00 PM CST Department Hours of Operation: 8:00 AM-8:00 PM CST (Mon-Fri) and 9:00 AM-6:00 PM CST (Sat) Dress Code: Business Casual Position Summary The Pharmacy Care Technician supports pharmacy operations in a high-volume, fast-paced call center environment. This role manages inbound and outbound calls to assist with medication adherence, prescription refills, provider follow-ups, and member outreach. The position requires strong multitasking abilities, system navigation skills, and a commitment to delivering accurate and professional support to members, providers, and clinical staff. Team Environment Contractors will work onsite as part of a larger team consisting of 45 telecommuting Pharmacy Technicians, supported by three Lead Technicians and four Supervisors. The team operates collaboratively with a strong focus on productivity, quality, and compliance. Key Responsibilities Manage high-volume inbound and outbound calls related to medication adherence and prescription refills Conduct provider follow-ups and member outreach initiatives Review and interpret prescription claim documentation Translate and interpret prescriber notes accurately Handle escalated inquiries across multiple communication channels Support Medicare drug-related issues and related documentation Navigate multiple internal systems simultaneously while maintaining accuracy Provide administrative support to pharmacy operations Participate in quality improvement initiatives Maintain strict adherence to HIPAA and compliance policies Demonstrate consistent attendance and schedule adherence, including rotating Saturday shifts Work independently within assigned shifts while meeting productivity and service standards Required Qualifications High School Diploma or GED Minimum of one (1) year of experience in a pharmacy or medical setting At least six (6) months of call center experience One (1) year of experience using Microsoft Office products (Word, Outlook, Excel, Teams, etc.) One (1) year of pharmacy and/or medical terminology experience Basic system troubleshooting knowledge Ability to multitask effectively in a fast-paced environment Strong customer service, organizational, and communication skills Preferred Qualifications Pharmacy Technician license preferred Background in pharmacy and/or healthcare with call center experience Professional Expectations Maintain professionalism in all member and provider interactions Protect confidential information in compliance with HIPAA standards Demonstrate reliability, accountability, and independent work capability

Created: 2026-03-04