Specialist Cash Application

The Cash Applications Specialist is responsible for ensuring the accurate and timely application of customer payments, including checks, EFTs, ACH, credit cards, and lockbox transactions. This role plays a key part in resolving payment discrepancies, collaborating with internal teams, and leveraging automation tools to improve efficiency. Reports To Cash Applications Supervisor Payment Processing & Accuracy: Accurately apply daily cash receipts to customer accounts while ensuring correct allocations. Exception Handling & Discrepancy Resolution: Investigate and resolve unapplied, misapplied, or missing payments in coordination with customers and internal departments. Automation & Efficiency: Utilize automation tools and ERP systems to enhance accuracy and speed in payment processing. Bank Reconciliation & Reporting: Maintain deposit logs, assist in month-end reconciliation, and generate reports to support financial audits. Customer Communication & Issue Resolution: Engage with customers regarding remittance details, payment discrepancies, and account updates. Cross-Department Collaboration: Work closely with collections, billing, and accounting teams to optimize the cash application process. Process Improvement: Participate in initiatives to enhance efficiency and accuracy in the cash application workflow. Support Role: Assist with credit card refunds, payment transfers, and related accounts receivable functions as needed. Ensure adherence to company and departmental policies, SOPs, and expectations. Participate in and actively supports projects and initiatives to ensure that the department and company achieves its goals. All other duties as assigned. Education: High school diploma or equivalent required; Associate or Bachelor's degree in Finance, Accounting, or a related field preferred. Experience: 2+ years in cash applications, with exposure to high-volume payment processing. Proficiency in Microsoft Office Suite (Excel, Word, Outlook) required. Familiarity with ERP systems, order to cash tools, and reporting tools (e.g., Power BI). Strong analytical and problem-solving skills to investigate and resolve discrepancies efficiently. Ability to adapt to technological advancements in cash application processes, including automation. Excellent time management and organizational skills to manage multiple priorities. Strong verbal and written communication skills, with the ability to collaborate across departments and with external stakeholders. Detail-oriented and deadline-driven, ensuring accuracy in cash applications and reporting. Ability to work both independently and collaboratively in a fast-paced environment. Physical Demands / Environmental Factors While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear Occasionally required to stand and walk Must frequently lift and/or move up to 10 pounds Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus Some regional travel required

Created: 2026-03-04