Multi-Office Team Leader

About Us At H&R Block, we believe in the power of people helping people. Our mission is to inspire confidence and provide exceptional assistance to our clients, associates, and communities everywhere. We also foster a high-performing, inclusive culture where everyone feels valued and connected. We are dedicated to continuous improvement and have embarked on a transformative journey with Block Next—a multi-year strategy focusing on innovation, enhancing client experience, and achieving sustainable growth. This initiative aims to redefine how we operate, serve clients, and lead in our industry. If you are curious, creative, and ready to embrace challenges, we invite you to join us in making a meaningful impact in your community. Your Role As a Multi-Office Team Leader, you will lead a team across three H&R Block tax offices. Your people management skills and passion for helping others will be key in driving the success of our customer-focused teams during the busy tax season. This front-line management role is crucial for developing associates, ensuring an outstanding client experience, and achieving growth objectives for your offices. While prior tax preparation experience isn’t required, your leadership will guide teams to excel. This role involves a flexible part-time schedule in the fall, transitioning to full-time from January to April, which may include evenings and weekends. Please note this position requires in-person work. Preferred Qualifications Experience managing multiple units in retail, restaurant, banking, or related industries. Your Responsibilities Oversee staffing, operations, and logistics for multiple offices in collaboration with Associate Team Leaders. Work with the District General Manager (DGM) to create and implement growth plans and client targets, including forming local partnerships and integrating community involvement. Assist in recruiting and interviewing associates for tax offices. Conduct performance reviews and partner with Associate Relations to address performance issues. Foster an engaging team environment by training and coaching associates and recognizing their contributions. Lead daily meetings and effectively communicate vital information to your teams. Create work schedules across offices, ensuring accurate timekeeping and labor management. Travel between offices as necessary. Prepare tax returns if you successfully complete the H&R Block Income Tax Course or Tax Knowledge Assessment. Your Qualifications Proven people management experience with a focus on developing associates. Ability to execute growth plans and foster a culture of growth. Strong decision-making and judgment skills, thriving in a fast-paced environment with minimal supervision. Exceptional interpersonal and communication abilities with a client-centric approach. Proficiency in MS Office. Bachelor's degree in a related field or high school diploma with equivalent experience. Successful completion of H&R Block’s Tax Knowledge Assessment or Income Tax Course if preparing returns. Why Join Us? We invest in our associates by offering comprehensive benefits to ensure their well-being. Our offerings include: Employee Assistance Program and Health Advocate. Wellbeing program, BetterYou, that promotes healthy habits. Support for neurodiversity and family caregivers. Discounts on various everyday items and services. Additional benefits like medical coverage, a 401k Retirement Savings Plan, and Employee Stock Purchase Plan (additional eligibility required). Explore all available benefits at blockbenefits.com. Our Commitment to Community At H&R Block, we value a Connected Culture built on trust, care, and collaboration. We strive to create an environment where every employee feels safe to be their authentic self and knows they belong in our team. If you're ready to make an impact, H&R Block is the place for you! Note: Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment does not guarantee employment.

Created: 2026-03-04