Operations Shift Leader

Position Summary: Join our dynamic team as an Operations Shift Leader, where you will oversee and enhance our service and product quality while leading a passionate crew. Essential Job Duties: Supervise and perform various station duties - including fountain & frozen, food prep, grill, and drive-thru (if applicable) to uphold operational excellence. Assist with onboarding and training of new employees to ensure they meet our performance standards. Adhere to all company policies and operational procedures consistently. Oversee and execute regular cleaning and sanitation tasks, maintaining a pristine environment that meets health and safety regulations. Maintain regular attendance to support the team's operational needs. ADDITIONAL DUTIES: Lead engaging shift meetings to motivate and inform the team. Address and escalate customer or employee concerns to the Manager on Duty. Move and stock food items weighing up to 50 pounds efficiently. Undertake other job-related tasks as assigned to support team objectives. Time/Shift Expectations: Minimum of 30 hours per week; flexible hours including nights, weekends, and holidays. Qualifications and Job Requirements: Strong understanding of restaurant or retail operations. Basic math and reading proficiency. Excellent communication skills, both verbal and written. Ability to follow directions and work collaboratively. Skills in multitasking, decision-making, leadership, time management, and conflict resolution. Work Environment: Expect a lively work setting with continuous standing, bending, reaching, and lifting; experience varying degrees of heat, cold, and physical tasks common in a restaurant environment.

Created: 2026-03-04