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Director of Restaurant Operations

Burger King - Kannapolis, NC

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Job Description

About Us Carrols Corporation stands as one of the leading restaurant chains in the U.S., proudly operating over 800 restaurants under the BURGER KING brand. Our commitment to providing exceptional service and quality food drives us to invest in the professional growth of our employees, fostering a unique culture that emphasizes ownership and development. Are you ready to embark on a career that offers excitement, growth, and recognition for your hard work and talent? Look no further than Carrols! What We Offer: Attractive salary packages along with comprehensive benefits, including life, medical, dental, and vision insurance. Short-term and long-term disability insurance to ensure peace of mind. Flexible spending plans and a company-matched 401(k) to support your financial goals. Quarterly and annual bonus opportunities to reward your performance. Paid vacation, personal days, clothing allowance, and tuition assistance to support your well-being and growth. Key Responsibilities: Willingness to work a 50+ hour workweek, which includes evenings, weekends, and some holidays. Engage actively with the community to elevate the restaurant's presence and public relations. Collaborate with suppliers to ensure the timely delivery of top-quality supplies and effective restaurant equipment maintenance. Maintain appropriate staffing levels through efficient hiring and scheduling, adhering to company policies and labor regulations. Oversee staff to guarantee prompt service, product quality, equipment upkeep, sanitation, and a welcoming restaurant atmosphere. Utilize company training materials to provide hands-on training for new crew members. Implement financial controls for accountability in areas such as petty cash, P&L statements, daily deposits, payroll, and budget management. Tactfully address and resolve customer complaints to ensure high levels of satisfaction. Evaluate supervisor performance and acknowledge their contributions to the team. Prepare revenue and expense forecasts to set achievable profit targets. Exercise sound judgment in employee relations, including conducting performance evaluations and managing disciplinary actions. Maintain accurate records and reports in compliance with legal and company standards. Mentor and develop Assistant Managers and Manager Trainees to facilitate their career growth. Ensure a safe and healthy work environment for all employees and customers. Perform additional duties as needed to support restaurant operations. If you are excited about being part of a dynamic team and are ready to advance your career, we encourage you to submit your resume today! Carrols LLC is an Equal Opportunity Employer.

Created: 2026-03-04

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