Janitorial Account Manager

ABM (NYSE: ABM) is one of the world's largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience. ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together. ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis. ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility. ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you'll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you're looking for a frontline or professional position, you can find post-military career opportunities across ABM. ABM directs all applicants to apply at /careers. ABM does not accept unsolicited resumes or submissions outside of this portal. Applicants should submit their application by clicking Apply Now. For more information, visit The Account Manager oversees daily janitorial operations across a large, urban higher‑education campus environment in Boston, MA. This role ensures high‑quality custodial services, optimal staffing, and consistent service delivery that supports academic, administrative, and residential facilities. The Account Manager coordinates operational planning, quality assurance, client relationship management, employee development, and continuous improvement initiatives. Responsibilities include interviewing, hiring, orienting, and training employees; planning and directing work; conducting performance reviews; rewarding and disciplining employees; and resolving issues to maintain client satisfaction and operational excellence. Education: * Bachelor's degree (B.A.) from a four‑year college or university; or * Equivalent combination of education and relevant industry experience. Experience: * 5-10 years of janitorial operations leadership, facilities services management, or a related field. * Experience managing large or multi‑building accounts, preferably in higher‑education, healthcare, or corporate campus environments. * Experience with: * Office 365 (Excel, PowerPoint, Outlook Mail) * CMMS systems (Asset Essentials preferred) * Scheduling software * Floor‑care programs, equipment, and industry best practices Licenses / Certifications: * Current Driver's License required. * Facilities or Janitorial Management Certifications (BOMI, CFM, etc.) preferred. * Technical knowledge of cleaning equipment, safety standards, and chemical handling. Core Competencies: Problem Solving - Identifies and resolves service issues quickly; gathers data and evaluates root causes; develops effective solutions; collaborates well in team environments. Cost Consciousness - Manages budgets effectively; implements labor‑optimization and supply‑chain efficiencies; supports financial goals and resource stewardship. Safety and Security - Enforces ABM safety protocols and campus regulatory requirements; identifies hazards; ensures staff compliance with equipment and chemical handling procedures; leads by example in safety culture. Adaptability - Thrives in a fast‑paced campus setting with varying schedules, student/seasonal fluctuations, events, and emergencies; adjusts staffing and processes as needed. Responsibilities: * Serves as the primary operational liaison between ABM and the client, providing consistent updates, reporting, and partnership. * Oversees janitorial teams across academic buildings, residence halls, athletic facilities, libraries, laboratories, and common areas. * Ensures service quality through routine inspections, quality checks, and continuous improvement initiatives. * Manages daily work orders, custodial tasks, event setups, and periodic floor‑care programs. * Leads and motivates site supervisors and frontline janitorial staff. * Develops and implements staffing plans, shift schedules, and labor allocations to meet campus needs. * Ensures compliance with cleaning standards, safety protocols, and regulatory requirements. * Oversees inventory, supplies, equipment usage, and vendor coordination (when applicable). * Plans and manages budgets, cost controls, and operational performance metrics. * Supports sustainability initiatives and best practices aligned with campus goals. * Coordinates special projects, seasonal deep cleaning, move‑ins/move‑outs, and event support. * Participates in long‑range planning and operational enhancements tied to campus facilities. * Handles client escalations, service adjustments, and contract compliance.

Created: 2026-03-07