Sr Customer Service Rep

PrideStaff - - Responsibilities: The Front Line of Empathy: Act as the first point of contact for stressed homeowners. You'll use your excellent 'phone bedside manner' to de-escalate anxiety and book calls with precision.; ServiceTitan Operations: Manage the daily workflow, dispatching, and customer profiles within ServiceTitan (highly required).; Data & Reporting: Use the MS Office Suitespecifically Excelto run performance reports, handle data imports/exports, and utilize formulas to track our success.; Creative Brand Management: Use Canva to design fresh, engaging posts and update brand iterations.; Social Media Maven: Manage and grow our presence across Facebook, Instagram, TikTok, and YouTube, ensuring our Richmond/Alameda/Marin/Solano/Contra Costa county communities know exactly who to call in a pinch.

Created: 2026-03-05