KCVP Site Manager (PPM IV)

Salary $123,947.20 - $157,110.10 Annually Location Seattle, WA Job Type Career Service (Exec) Job Number 2025GM26069 Department DCHS - Community & Human Srvcs Division Adult Services Opening Date 02/27/2026 Closing Date 3/14/2026 11:59 PM Pacific FLSA Exempt Bargaining Unit Z3 : KC Personnel Guidelines Full- or Part-Time Full Time Hours/Week 40 hours/week Summary The Department of Community and Human Services values diverse perspectives and life experiences. The Department encourages people of all backgrounds to apply, including Black, Indigenous, and People of Color, immigrants, refugees, women, LGBTQ, people with disabilities, veterans, and those with lived experiences. King County's Department of Community and Human Services (DCHS) provides equitable opportunities for people to be healthy, happy, and connected to community. The King County Veterans Program (KCVP) seeks an experienced Site Manager (PPM IV) who serves as an operational leader responsible for ensuring consistent, high-quality service delivery at the Northgate veterans service hub. This role provides daily onsite direction, trauma-informed guidance, and workflow leadership to a multidisciplinary team serving veterans and their families. The Site Manager ensures seamless service flow, positive customer experiences, and safety oversight while maintaining program standards and accountability. This position supports coordinated operations across Northgate, Tukwila, and future expansion hubs based on operational needs. The Site Manager contributes to budget stewardship, data integrity, performance expectations, continuous improvement activities, and strong internal and external partnerships that enhance access to resources for veterans. WHO MAY APPLY: This position is open to all qualified candidates who meet the minimum qualifications. Interviews for this selection process will take place on or around 3/31/2026. APPLICATION PROCESS If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement. The following items are required to be considered for this vacancy: NeoGov Job Application (The responses on your job application should be thorough and complete and will be used in the screening process) Supplemental Questions (The responses to the supplemental questions should be thorough and complete and will be used in the screening process) Your application may be rejected as incomplete if you do not include the relevant information in the application. Cover letters and/or resumes are not accepted in lieu of a completed application. Applications and/or Supplemental Questionnaires that state "see my resume" or "see my personnel file" are considered incomplete and will not be accepted. This selection process may also be used to create a pool of candidates for current and future career service, term-limited temporary, and special duty opportunities. The pool will be active for 6 months. WORK SCHEDULE/CONDITIONS: This position is exempt from the provisions of the Fair Labor Standards Act, and is not eligible for overtime. Typical hours are Monday - Friday, 8 am - 5 pm. MISSION CRITICAL POSITION STATUS: This position has been designated Mission Critical. Unless otherwise directed by the County Executive, department director or agency head, all employees, regardless of designation, are expected to report to work or request leave during an emergency or inclement weather. For more detailed information, please visit HR Policy County Operations During Emergency Situations and the King County Guidelines for Workforce Management in an Emergency . TELEWORKING REQUIREMENT: DCHS works in a hybrid model, with days in the office as well as telecommuting. The ratio of remote to onsite work will be dependent on business needs and is subject to change. The primary onsite location is the NorthGate Exec Tower II at 9725 3rd Ave NE, Suite 300, Seattle, WA 98115, with some travel to Tukwila and field-based work as needed. Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements. RECRUITER: Greg Mallory, Job Duties Lead, motivate, direct, and coordinate the onsite work of multidisciplinary staff, including social service professionals and administrative staff, to ensure clarity in priorities, workflow, and escalation pathways. Provide daily operational leadership at KCVP service hubs to ensure continuity of service delivery and uphold trauma-informed, culturally responsive practices. Exercise delegated decision-making authority to resolve service flow issues, client concerns, and operational challenges in real time. Promote a safe and secure service environment, implementing behavioral and safety policies and coordinating with security and facilities partners to support risk prevention and crisis response. Maintain accountability for customer experience outcomes, including wait-time management, communication quality, and successful access to services and benefits. Support a consistent operating model across all KCVP service hubs by implementing program policies, documentation standards, and staff training practices. Develop and maintain strong relationships with staff, veterans, community partners, and other service providers to support integrated care and timely access to resources. Collaborate with the Veterans Policy & Initiatives team to improve service coordination, strengthen referral pathways, and elevate trends or emerging needs in the veteran community. Track and report site-level performance indicators and support budget monitoring by providing insights and recommendations to the KCVP Site Operations Manager. Represent KCVP at site-level meetings, stakeholder engagements, and collaborative forums to support aligned service delivery across partners and systems. Float between Northgate, Tukwila, and future expansion hubs as operational needs require, including providing on-site leadership coverage when needed. Perform related duties as assigned to support operations and service excellence in areas of greatest need. Experience, Qualifications, Knowledge, Skills Bachelor's degree in human services, public/business administration, or related field, and/or an equivalent combination of education and professional experience supporting human or social services operations. At least 4 years of supervisory and/or team leadership experience in a direct-service or customer-facing environment, including responsibility for guiding work priorities, coaching staff, and supporting real-time decision-making. Demonstrated experience leading daily operations in fast-paced service settings and ensuring high-quality client experiences. Demonstrated ability to respond to behavioral risk, de-escalate crisis situations, and maintain a trauma-informed and safe service environment. Strong interpersonal and communication skills, with the ability to build effective relationships with staff, veterans, and community partners. Experience implementing program policies, workflows, or documentation standards that support operational consistency. Proficiency with Microsoft Office Suite and collaborative platforms. Valid Washington State driver's license or ability to travel throughout the county in a timely manner Desired Experience, Qualifications, Knowledge, Skills Experience serving veteran clients and familiarity with VA/WDVA and VSHSL-funded programming. Experience working in county/state/public social service systems. Experience supporting program performance improvements and data-informed decision making. Knowledge of King County service environments, housing/employment navigation systems, and community-based provider networks. Supplemental Information Forbes named King County as one of Washington State's best employers. Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.Guided by our "True North" , we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans. King County is an Equal Employment Opportunity (EEO) Employer No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation. To Apply If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement. King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being. Eligible positions receive the following benefits and have access to the following programs: Excellent medical, dental, and vision coverage options: King County provides eligible employees with options, so they can decide what's best for themselves and their eligible dependents Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents Retirement: eligible King County employees may participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan Transportation program and ORCA transit pass 12paid holidays each year plus twopersonal holidays Generous vacation and paid sick leave Paid parental,family and medical, and volunteer leaves Flexible Spending Account Wellness programs Onsite activity centers Employee Giving Program Employee assistance programs Flexible schedules and telecommuting options, depending on position Training and career development programs For additional information about employee benefits, visit our Benefits, Payroll, and Retirement Page . This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy. If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails. NOTE: Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position.Short Term Temporary positions are not eligible for an ORCA transit pass. For inquiries about the specifics of this position, please contact the recruiter identified on this job posting. recblid 437mf3b8aqpdfopa0ypakhwajotdl4

Created: 2026-03-05