Service Desk Support Specialist

A company is looking for a MSP Service Desk & Support Specialist to provide technical support to clients across various industries. Key Responsibilities Respond to help desk tickets and ensure resolution within defined SLAs Troubleshoot and resolve issues related to Microsoft 365, user accounts, and basic networking Document all work performed in the ticketing system and assist with onboarding new users Required Qualifications 2-3 years of experience in an MSP IT help desk or similar technical support role Hands-on experience with Windows 10/11 and Microsoft 365 Basic networking knowledge including TCP/IP, DNS, and DHCP troubleshooting Experience using RMM and ticketing/PSA tools Ability to multitask and prioritize in a fast-paced environment

Created: 2026-03-05