Customer Success Manager I

Customer Success Manager I Screencastify is a leading educational technology company dedicated to improving communication and learning outcomes with video. Our primary focus is on the K-12 education sector as we are critical in helping scale a teacher and improve student outcomes all while being an easy to use solution. Screencastify is used by over 15M people and is seeking a dynamic and results-oriented Customer Success Manager I to join our Squad! We are looking for a Customer Success Manager I (CSM I) to manage a portfolio of lower ARR B2B customers. This is an ideal opportunity for someone early in their Customer Success career (or transitioning into Customer Success) who is eager to learn, build customer relationships, and grow within a fast-paced SaaS environment. In this role, you will own a book of business, help customers successfully adopt and expand their use of our platform, and develop foundational Customer Success skills. You will work closely with Support, Product, and senior Customer Success team members while building expertise in customer engagement, retention strategy, and value realization. Why is this role special? You'll help our customers improve outcomes and equity. Schools and districts around the world depend on Screencastify to digitize their curriculum and communication, and businesses in other areas are soon to do the same. The need for and benefit of video-based learning has never been more clear than it is now. You get to have a massive impact. You'll be joining a fantastic team and helping grow the Success function at Screencastify. You'll have plenty of guidance and support from leadership as you execute. You'll tackle our most interesting and impactful problems. You'll have the opportunity to create structure in ambiguous situations and own strategic, prescriptive processes so that all customers find success with Screencastify tools. What you'll do: Own and manage a book of business: Manage a portfolio of lower ARR B2B customers with a focus on retention, adoption, and long-term growth Serve as the primary point of contact for your accounts and proactively engage customers through onboarding, check-ins, and strategic touchpoints Collect product feedback from customers and share insights to the larger team Own the end-to-end renewal process for your book, ensuring timely and successful contract renewals Proactively identify upsell and expansion opportunities aligned to customer needs and goals Learn our product inside and out and help your accounts drive adoption and outcomes. Provide custom professional learning opportunities for customers within your book of business, and throughout the organization.

Created: 2026-03-05