Claims Facilitator

Claims Facilitator Under minimal supervision, settles claims within limits of authority. Processes first party automobile, third party clear liability automobile and low severity property claims within limits of authority. Contacts Policyholders and/or claimants, verifies coverage, sets reserves, sets up and/or issues payment using ERIE's approved payment methods, and settles claims. Establishes contact with all parties involved in the claim in accordance with ERIE's expectations. Handles inquiries from Policyholders, Agents, insurance carriers, claimants and others. Enters loss information into claims system. Prepares correspondence, forms and related materials. Reviews all pending claims/activities on a regular basis. Provides support for property claims during periods of heavy volume. The first six duties listed are the functions identified as essential to the job. Essential functions are those job duties that must be performed in order for the job to be accomplished. This position description in no way states or implies that these are the only duties to be performed by the incumbent. Employees are required to follow any other job-related instruction and to perform any other duties as requested by their supervisor, or as become evident. Self-Development, Collaborates, Cultivates Innovation, Instills Trust, Decision Quality, Values Diversity, Nimble Learning, Customer Focus, Optimizes Work Processes (IC), Ensures Accountability, Detail Orientation, Information Management Skills, Job-Specific Knowledge. Minimum Educational and Experience Requirements: High school diploma or GED and one year of related claims handling, customer service, or clerical experience required; or equivalent educational experience required. Bachelor's or Associate's degree preferred. Additional Experience: Pursuit of general insurance education preferred. Designations and/or Licenses: Obtain appropriate licenses as required by state within 45 days of employment in the role for external applicants and 90 days of employment in the role for internal applicants. Physical Requirements: Driving; Rarely, Manual Keying/Data Entry/inputting information/computer use; Frequent (50-80%), Climbing/accessing heights; Rarely, Ability to move over 50 lbs using lifting aide equipment; Rarely, Lifting/Moving 0-20 lbs; Rarely, Lifting/Moving 20-50 lbs; Rarely, Pushing/Pulling/moving objects, equipment with wheels; Rarely.

Created: 2026-03-05