Collections Team Lead

Collections Team Lead Dext Capital is a national, innovative financial services company headquartered in the Portland metro area. Dext offers an exceptional culture and countless opportunities for growth and advancement. We are seeking a motivated individual to join us as a Collections Team Lead. This role is a key leadership position within the Dext Corporate Collections and Customer Service Team. The ideal candidate will bridge the gap between daily operations and strategic management, possessing superior interpersonal skills and a proactive approach to process improvement. Job Duties/Responsibilities: Lead, coach, and supervise a team of collections specialists focused on defaulted equipment finance accounts. Drive daily, weekly, and monthly performance metrics to meet or exceed recovery and resolution targets. Review delinquent and defaulted accounts, develop collection strategies, and assist with complex negotiations and settlements. Ensure compliance with all applicable laws, regulations, and internal policies related to collections and asset recovery. Monitor call quality, documentation, and account notes to ensure consistency and accuracy. Collaborate with credit, legal, asset management, and operations teams to resolve escalated or high-risk accounts. Identify process improvements and implement best practices to enhance recovery rates and operational efficiency. Provide regular reporting on team performance, trends, and portfolio risk to management. Experience Requirements: 3+ years of collections experience, preferably in equipment finance, leasing, or commercial lending. Prior experience in a lead, supervisor, or team management role. Strong understanding of default management, settlements, charge-offs, and asset recovery processes. Excellent negotiation, communication, and conflict-resolution skills. Proven ability to motivate, coach, and hold team members accountable. Working knowledge of collections compliance requirements (FDCPA, UCC concepts, etc., as applicable). Comfortable using CRM and collections systems to track performance and accounts. Characteristics: Strong analytical and problem-solving skills with the ability to analyze customer accounts and guide decision making. Excellent written and verbal communication skills. Proven ability to thrive in a fast-paced environment. A positive, customer service-oriented attitude with an emphasis on team motivation and adaptability.

Created: 2026-03-05