Customer Support Representative II- Miami (Full Time)

Customer Support Representative II- Miami (Full Time) Florida Power & Light Company is the largest electric utility in the U.S., providing reliable energy to nearly 12 million Floridians. With one of the nation's most fuel-efficient, cost-effective power generation fleets and industry-leading reliability, we're redefining what's possible in energy. Want to be part of something powerful? Join our outstanding team and help shape the future of energy. If you're looking for a career with purpose, stability, and growth, this is your moment. Customer Support Representative II Miami Starting Pay: $18/hour Location: 4200 West Flagler Street Miami, FL 33134 Position Type: Full-Time, On-site (not remote) Be part of a company known for industry-leading reliability Make a real impact by supporting customers across Florida Join a team that values growth, training, and internal career paths Enjoy the stability and benefits that come with working for a major energy leader We invest in you from day one 6-8 weeks of comprehensive paid training Monday thru Friday from 8AM-5PM Anticipated start date: March 23, 2026 Training is on site and mandatory, ensuring you're fully prepared for the role Your Work Schedule upon completion of Training 40 hours per week: Monday- Friday 10AM - 7PM with one weekday off. Weekend shift required: Saturday 3PM - 11PM and Sundays off Overtime opportunities are available! Job Overview Employees in this role assist with customer requests, provide information and assist with problem resolution in accordance with company policies. This position emphasizes public relations and effective revenue risk management. Employees in this position use their decision-making skills to respond to and resolve non-routine customer requests, inquiries, and complaints about billing, policies, energy conservation programs, etc. and assist during On Call activation (capacity shortfall). Job Duties & Responsibilities Receives inbound calls and responds to customer requests, inquiries, complex billing, complaints or high bills Handles situations which require adaptation of response Identifies who will handle more complex calls Assists with agency inquiries and Medical Essential Service Program (MESP) Transfers or refers sales leads Reports fraudulent conditions to management Performs other job-related duties as assigned Required Qualifications High School Grad / GED Experience: 0+ years Preferred Qualifications Associate's Degree Bachelor's Degree Customer Service Experience: 1+ years

Created: 2026-03-05