Customer Retention Specialist

A company is looking for a Customer Retention Specialist. Key Responsibilities Make 100+ outbound calls daily to connect borrowers with Loan Officers Maintain organized records of lead dispositions and follow up with borrowers Build rapport with non-responsive borrowers and facilitate transfers when they are ready Required Qualifications 1-2 years of customer service, call center, or sales experience Bilingual Spanish is a plus Proficiency with Microsoft Office programs such as Word, Excel, and Outlook High School Diploma or equivalent; some college preferred General credit knowledge and experience in the mortgage or real estate industry preferred

Created: 2026-03-05