Quality Auditor

A company is looking for a Quality Auditor to support the consistency and compliance of quality standards within a contact center environment. Key Responsibilities: Evaluate contact center processes, workflows, scripts, and quality standards for alignment with policies and regulations Identify procedural gaps and operational risks impacting service delivery and customer experience Prepare audit-ready reports summarizing findings and recommending corrective actions Qualifications: Minimum of 2 years of auditing experience in quality assurance or compliance roles Experience in a contact center environment with knowledge of ACA-related operations Understanding of quality assurance standards and documentation requirements Ability to identify procedural gaps and assess operational risks Familiarity with QA and audit tools used in contact center operations

Created: 2026-03-05