Account Coordinator, Final Mile

Account Coordinator Account Coordinators continuously enhance the customer delivery experience by interacting directly with our National Accounts. Our training, systems, and SOPs will allow you to proactively monitor the statuses of our accounts on an order-by-order basis. This position is responsible for the satisfaction and performance of Final Mile's largest accounts. This is a customer facing role so you will be interacting directly with Fortune 500 companies. Essential Job Functions Utilize reporting and systems to understand the current status of our National Accounts Handle timely resolution of client requests and work to provide continuous improvement on Final Mile service performance Act as subject matter experts on client specific operations procedures and practices Act as the key interface between Final Mile operations and clients through relationship management Work on operational processes to ensure SLAs and key metrics are achieved Provide quality internal and external communication both written and orally regarding client expectations, requests, and delivery procedures Help manage the day-to-day communications of Final Mile's National Accounts Any other duties and responsibilities as assigned Minimum Qualifications Bachelor's Degree or 1-3 years related industry experience Ability to create reports, business correspondence, and procedures to effectively communicate and present information Ability to problem solve and deal with an array of variables in a time-sensitive environment High level written and verbal communication skills Ability to work independently, multi-task, and be a strong self-starter. Excellent teamwork skills Intermediate computer skills: Microsoft Office (Outlook, Excel, Word, PowerPoint, Access) Salary: up to $35,900/year base salary + Bonus Eligibility This is an estimated range based on the circumstances at the time of posting, however it may change based on a combination of factors, including but not limited to skills, experience, education, market factors, geographical location, budget, and demand. We offer a comprehensive benefits plan including: Medical Dental Vision Flexible Spending Account (FSA) Employee Assistance Program (EAP) Life & AD&D Insurance Disability Paid Time Off Paid Holidays BEWARE OF FRAUD! Hub Group has become aware of online recruiting related scams in which individuals who are not affiliated with or authorized by Hub Group are using Hub Group's name in fraudulent emails, job postings, or social media messages. In light of these scams, please bear the following in mind: Hub Group will never solicit money or credit card information in connection with a Hub Group job application. Hub Group does not communicate with candidates via online chatrooms such as Signal or Discord using email accounts such as Gmail or Hotmail. Hub Group job postings are posted on our career site: Hub Group is the premier, customer-centric supply chain company offering comprehensive transportation and logistics management solutions. Keeping our customers' needs in focus, Hub Group designs, continually optimizes and applies industry-leading technology to our customers' supply chains for better service, greater efficiency and total visibility. As an award-winning, publicly traded company (NASDAQ: HUBG) with $5 billion in revenue, our 6,000 employees and drivers across the globe are always in pursuit of "The Way Ahead" - a commitment to service, integrity and innovation. We believe the way you do something is just as important as what you do. For more information, visit Job Identification 11463 Job Category Final Mile Posting Date 02/27/2026, 05:50 PM Job Schedule Full time Locations US IL Oak Brook 2001 Hub Group Way

Created: 2026-03-05