Enterprise Merchant Success Manager

A company is looking for a Merchant Success Manager, Enterprise. Key Responsibilities Ensure merchant success by managing account renewals and mitigating churn risks Develop and maintain strong relationships with merchants through proactive engagement and quarterly business reviews Collaborate with Sales to identify expansion opportunities and communicate product value effectively Required Qualifications Several years of customer success or account management experience with enterprise B2B SaaS products Proven track record of managing account renewals and achieving revenue retention goals Experience in the ecommerce industry is a significant advantage Strong proficiency in data analysis and using insights to drive customer engagement Demonstrated ability to foster exceptional relationships with customers

Created: 2026-03-05