Critical Incident Management Lead

A company is looking for a Critical Incident, Change and Problem Lead to drive operational excellence and enhance service reliability. Key Responsibilities: Lead critical incidents to restore services quickly and effectively Manage change processes to mitigate risks and ensure smooth transitions Conduct post-incident reviews to identify root causes and implement preventive measures Required Qualifications: Strong experience managing incidents, problems, and changes in technology-driven environments ITIL certification or equivalent experience in service management Familiarity with incident tracking tools and systems Experience working in fast-paced, technology-driven environments

Created: 2026-03-05