Senior Delivery Program Manager

Job Description: Senior Delivery Program ManagerLocation: Remote with Preference to Charlotte, NCDepartment: Program Delivery / OperationsExperience Required: 7+ years experience in program managementAbout Quanta Credit ServicesFounded in 2020, Quanta Credit Services, Inc. is building the modern operating system for digital collections. We are a high-growth, ~25-person team partnering with banks, fintechs, issuers, and debt buyers to transform how they engage consumers. Our white-label platform combines data, strategy, creative, compliance, and omnichannel execution (email, SMS, MMS) to drive measurable performance improvements while protecting and enhancing our clients brands. Quanta is scaling quickly and investing heavily in the systems, processes, and technology that will power the next generation of AI-driven collections.Role OverviewWere looking for a Senior Delivery Program Manager to help drive execution at a fast-moving startup.At Quanta, priorities move quickly, expectations are high, and delivery is everything. Youll lead critical programs end-to-end and when needed, youll roll up your sleeves and jump in wherever the business needs support.If you thrive in ambiguity, love building structure out of chaos, and can deliver results under pressure, youll fit right in. Quanta is a fast-growing company where your work directly shapes both client outcomes and internal infrastructure. This role reports to the Head of Delivery.Key ResponsibilitiesOwn delivery of cross-functional programs across business, operations, compliance, and technology. Ex. new client onboarding, new product or channel launch, creative and workflow updates, etc.Drive execution in a startup environment where timelines are short and priorities evolve fastBuild and manage program plans, milestones, dependencies, and risks without overcomplicating thingsPartner with leadership to align scope, urgency, and successful outcomesFacilitate tight communication loops across teams to ensure nothing stallsIdentify roadblocks early, solve problems fast, and keep momentum moving forwardPitch in beyond program management when needed because startups require doers, not just coordinatorsEnsure delivery meets financial services regulatory, operational, and customer-impact standardsWhat Were Looking For7+ years of experience delivering complex programs or large-scale initiatives3+ years of experience in a regulated industry like financial services (fintech, banking, credit, lending, payments, servicing, etc.)Proven ability to manage multiple workstreams in high-pressure, fast-paced environmentsStrong understanding of regulatory and compliance considerations in financial servicesComfortable operating with incomplete information and still driving clarity and executionExcellent stakeholder management you can align strong opinions without slowing downA hands-on mindset: you dont just manage the plan, you help make the work happenPreferred QualificationsPMP, Agile, SAFe, or similar certificationsExperience in customer engagement, servicing platforms, lending, collections, or digital communication strategiesBackground in operational transformation or scaling delivery practicesFamiliarity with tools like Asana, Confluence, or MS ProjectWhat Success Looks LikePrograms launch quickly, smoothly, and with real business impactTeams stay aligned and unblocked despite shifting prioritiesLeadership trusts you to run execution without constant oversightYou bring structure, urgency, and momentum not bureaucracyYoure willing to jump in and help wherever needed to get the job doneWhy Join UsThis is an opportunity to play a key role in scaling a growing startup. Youll work on meaningful programs with real customer and business impact and youll be part of a team that moves fast, expects a lot, and builds things that matter. recblid bfktiezn1h1yq5k1pk4zilwtrh3zvi

Created: 2026-03-05