A company is looking for a Data Center Incident Program Manager.
Key Responsibilities Define and maintain incident severity levels and escalation thresholds Establish end-to-end incident response standards and governance artifacts Lead readiness activities and serve as Incident Commander during active events Required Qualifications 7+ years in mission-critical infrastructure, data center operations, or reliability engineering Direct experience leading major incidents (P1/P0 equivalent) Strong familiarity with facilities systems, hardware operations, or network infrastructure Experience conducting root cause analysis and corrective action tracking Ability to remain calm and decisive under high-pressure conditions