Director of Quality Intelligence

A company is looking for a Director, Quality Intelligence Programs. Key Responsibilities Lead the Quality Intelligence function and define the long-term vision for quality monitoring Establish governance frameworks for data integrity and ensure continuous evolution of the quality platform Translate quality insights into actionable coaching, training, and product improvement initiatives Required Qualifications 10+ years of experience in CX, Technology Enablement, Analytics, or Operations, with 5+ years in a senior leadership role Strong working knowledge of speech and text analytics, NLP concepts, and AI model lifecycle governance Proven ability to manage complex, cross-system programs involving CRM and CSAT Master's degree in Data Science, Business Analytics, Operations, or related fields preferred Experience leading data-centric transformation initiatives within large organizations

Created: 2026-03-05