Customer Service & Dispatch Representative

Customer Service Center Dispatch Representative This position is responsible for providing world class customer service to our valued customers. This individual will perform a variety of jobs including dispatching multiple delivery trucks, communicating with delivery drivers/installers, processing delivery paperwork, handling service related issues that pertain to services and product as well as create local routes using a computer routing system. Respond/react to delivery issues ensuring maximum on-road efficiency and optimum customer service. Utilize routing system to track deliveries, changes in assignments/routes and maintain follow up-information. Communicate at the highest level with various locations/regions on a daily basis regarding shipping status and projected/confirmed deliveries Partner with Sales and Operations staff to resolve delivery discrepancies or concerns regarding product. The benefits: Medical-Dental-Vision 401K Pet insurance Ridiculously awesome employee purchase program Employee referral bonus Paid vacation and holidays Exciting employee recognition programs and appreciation events Competitive pay Endless opportunities for growth Awesome and supportive co-workers Requirements DESIRED SKILLS AND EXPERIENCE: (The following may be met through experience, education, or training.) Willingness to learn the furniture industry and grow into a leadership role as tenure is established. Strong communication skills, including the ability to read and interpret company documents and build positive relationships across departments. Professional, constructive communication with customers, operations, sales, and executive leadership. Computer proficiency, including comfort with spreadsheets, database applications, and our G.E.R.S. system. Solid problem-solving skills with the ability to identify issues, develop solutions, and collaborate effectively in group settings. Commitment to safety and security procedures; ability to report unsafe conditions and use equipment properly. Reliable attendance and punctuality; flexible availability, including weekends. Ability to work in an office environment for 8+ hours per day. Capacity to manage a high volume of inbound calls with professionalism and accuracy. Ability to comprehend information quickly to address customer questions and concerns. Strong interpersonal skills and a willingness to learn daily departmental responsibilities Essential Duties & Responsibilities Respond promptly to delivery issues to ensure maximum on-road efficiency and an exceptional customer experience. Utilize our routing system to track deliveries, route changes, and follow-up information. Actively listen to customers and accurately document all conversations. Demonstrate empathy, professionalism, and patience in every interaction. Collaborate with Sales and Operations to resolve delivery discrepancies and product concerns. Communicate with honesty, integrity, and a customer-first mindset. Perform additional duties as assigned by management. E-Verify Mor Furniture participates in E-Verify. All newly hired team members are queried through this electronic system established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to verify their identity and employment eligibility. Mor Furniture for Less, Inc. is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, creed, gender, religion, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, medical condition including genetic characteristics or any other protected class. The above statements are intended to describe the general nature and level of work performed. They are not intended to be an exhaustive list of responsibilities, duties and skills. Management retains the discretion to add or change the duties at any time.

Created: 2026-03-05