Bilingual Customer Care Representative

Bilingual Customer Care Representative This is a phone-based customer service position focused on delivering exceptional support to our valued customers. Responsibilities: Clearly and accurately assist customers by taking inbound calls via a dialer system Research, resolve, and document customer issues Prepare professional and accurate written correspondence as needed Accurately and efficiently compute payoffs, extension fees, rewrites, quotes, and more Qualifications: Assertive, clear, and concise oral and written communication skills Proficiency with PC, 10-key, and the ability to navigate multiple computer screens and systems (2 screens) Knowledge of retail and lease auto finance is helpful Ability to thrive in a high-volume environment Prior customer service experience preferred Strong multitasking skills and ability to work independently Bilingual in Spanish and English is required We offer our full-time associates: Outstanding Health & Wellness benefits 4 weeks paid time off Annual Merit increases and year-end bonuses, as well as Pension & Profit Sharing benefits! Exclusive associate deals and discounts with our sister company, Toyota Opportunities for growth and development, including an Education Assistance Program and career advancement This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of JM Family. All work arrangements are subject to associate performance, business need and manager discretion, and may be revised as necessary. JM FAMILY IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER JM Family Enterprises, Inc. is an Equal Employment Opportunity employer. We are committed to recruiting, hiring, retaining, and promoting qualified associates without regard to age, race, religion, color, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, gender expression, mental or physical disability, national origin, marital status, citizenship, military status, genetic information, veteran status, or any other characteristic protected by federal, state, provincial, or local law. DISABILITY ACCOMMODATIONS If you have a disability and require a reasonable accommodation to complete the job application process, please contact JM Family's Talent Acquisition department at for assistance. If you have an accommodation request for one of our recruiting events, please notify us at least 72 hours prior so that we may provide assistance.

Created: 2026-03-05