A company is looking for an Aquatics Technical Support Specialist II.
Key Responsibilities Manage a designated client portfolio to ensure exceptional customer experience Respond to customer inquiries and provide guidance on product features and troubleshooting Conduct analysis of client data and collaborate with team members to enhance service quality Required Qualifications, Training, and Education Intermediate to advanced knowledge of pool systems and equipment Experience with CRM systems and help desk software Pool industry experience, preferably in troubleshooting and diagnosis Must obtain CPO license within the first 30 days of employment Experience with GSuite and/or MS Office preferred